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    search not working

    Using V8 Business

    When I try to do a search on the site (using the normal search box)

    I get this error

    Unknown search command () found in file: ../acatalog/customsearch.fil

    Have I deleated something that I should'nt have if so what do I need to restore ?
    David Mawson
    Phoenix Trading

    http://www.sweetswholesale.co.uk - Wholesale confectionery suppliers

    #2
    Hi David,

    It possible it could be the customsearch.fil is corrupted , please go into Actinic, and go to "Help | Troubleshooting". Here click on "Web Site Purge and Refresh", now on the new window, tick only "Delete .cat and .fil", and click on "Delete and Refresh"

    Try that please
    Nadeem Rasool
    SellerDeck Development

    Comment


      #3
      tried that no joy

      I even tried a full site refresh when I upgraded to 8.0.1

      Still get the same problem ....

      any more ideas ?
      David Mawson
      Phoenix Trading

      http://www.sweetswholesale.co.uk - Wholesale confectionery suppliers

      Comment


        #4
        David,

        When did you upgrade to v8.0.1? THe issue you mention was a bug in 8.0.0, where if you search for a User Defined Property with type='List of Choices', it throws and error on the site:
        Unknown search command () found in file: ../acatalog/customsearch.fil

        This was fixed for 8.0.1 thats why I am asking. If you just upgraded the 8.00 to 8.0.1, then can you try uninstalling and making afresh install of v8.0.1 and then let us know if the problem still occurs?

        Kind regards,
        Bruce King
        SellerDeck

        Comment


          #5
          The way that I installed v 8.0.1 was to uninstall v 8.0.0 then delete the actinic v8 folder.

          Then I installed a clean v8.0.1 then imported a snapshot of my v8.0.0 test site

          i was not trying to search any customvar's just a standard search

          I even tried using the search page

          http://www.sweetswholesale.co.uk/acatalog/search.html

          but i get the same error here as well
          David Mawson
          Phoenix Trading

          http://www.sweetswholesale.co.uk - Wholesale confectionery suppliers

          Comment


            #6
            David,

            Please mail me a snapshot of your site at bksupport at actinic.co.uk.

            Kind regards,
            Bruce King
            SellerDeck

            Comment


              #7
              can do but it's around 30MB !!!

              Just noticed that I did have a customvar set to searchable...

              so I have

              unticked searchable in the libary -> variables -> other -> the variable in question

              did notice that when it was unticked it still showed up in the searchable properties list under search settings

              I would have expected it to be removed ??

              update:

              after removing the searable customvar my search is working

              Guess that the problem is still there
              David Mawson
              Phoenix Trading

              http://www.sweetswholesale.co.uk - Wholesale confectionery suppliers

              Comment


                #8
                Drop me a note and I can send you some FTP details to upload to.

                Kind regards,
                Bruce King
                SellerDeck

                Comment

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