Design tab not working

[jaz1974]

What we are trying to say is the software persay works. No-one else has the same problem , therefore we assume the issue lies with your PC and not with the software.

Why not uninstall the software, download the lastest version and re-install

Dont want to stick my nose in - but couldnt help pointing this one out.
A similar problem thread was running only a couple of days ago.

http://community.actinic.com/showthread.php?t=23564

[Nadeem]

Hi there,

I have replied on the other thread, however if you can test this out please:

Close Actinic
Delete the contents of the folder PreviewHTML.
Open Actinic and check preview is blank.
Use Internet explorer to try to open PreviewHTML\P_index.html, note if the
page displays correctly or not.
Send the contents of the PreviewHTML folder to support.
Send a snapshot to support

Kind Regards

[::Hashim::]

yes i could see the P_index.html page correctly in Internet Explorer.
Snapshot sent to : communityadmin [@] actinic.co.uk.

But design tab still not working

[alexsheehan]

No one else has the same problem so it's unlikely to be the software. As Norman mentioned above, can you try installing and trying on another computer?

Also can you give some more specifics:
What release version (v802_GJUA_UK?) are your evaluating?
Which of the five evaluation versions are you trying out?
(Merchant - Catalog or Business, or Web Designer - Catalog Client, Business Client or Designer)

What do you mean exactly by the Design tab doesn't work?
Do you have internet explorer installed on your computer, and if so what version?

I'm having EXACTLY the same problem as ::Hashim::, when I click on the "Design" tab it is completely blank! It's NOT just a problem with his computer. I've also tried it on another computer with the same outcome!

[::Hashim::]

So three people are having the same problem , me, cactus02 , and alexsheehan

[cbarling]

There's obviosuly a problem here, which seems to be impacting a number of people (but a very small proportion of overall users). Apologies to those effected.

We're asking for various details from the people experiencing the problem to try and track the issue down. We haven't as yet been able to reproduce it in-house. Once we have reproduced it, we should be able to solve it, so your help is appreciated.

Chris

[Nadeem]

Hi there,

Just to let you know this is still been actively looked into by Development. As soon as I have some more information I would post it here.

Thank you for your patience.

Kind Regards

[alexsheehan]

There's obviosuly a problem here, which seems to be impacting a number of people (but a very small proportion of overall users). Apologies to those effected.

We're asking for various details from the people experiencing the problem to try and track the issue down. We haven't as yet been able to reproduce it in-house. Once we have reproduced it, we should be able to solve it, so your help is appreciated.

Chris

Just so you know...,

I have an AMD 64 3200+ with 1.5GB of RAM, 1x 250GB Maxtor DiamondMax 9 SATA HD, 2x 120GB Maxtor DiamondMax 9 SATA HD, GigaByte K8T800-Pro Mobo, nVidia GeForce 6800GT with 256mb Graphics Mem, Creative Labs Extigy Sound Card, Windows XP Pro with SP2 & ALL the latest updates, DX9c (September release), latest nVidia Graphics Card Drivers/sound drivers etc., IE6, McAfee IS 2006.

Just in case you might be able to narrow down any problems these particular programmes might be causing with Actinic!

[::Hashim::]

Here's mine PC config. :

Computer:
Computer Type ACPI Uniprocessor PC
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 2
Internet Explorer 6.0.2900.2180 (IE 6.0 SP2)
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name HCL-BEANSTALK
User Name Mohd. Hashim Khan
Logon Domain HCL-BEANSTALK
Date / Time 2006-09-22 / 15:16

Motherboard:
CPU Type Intel Pentium 4, 1917 MHz (19 x 101)
Motherboard Name Asus P4BGL-MX/533 (3 PCI, 2 DIMM, Video)
Motherboard Chipset Intel Brookdale-G i845GL
System Memory 631 MB (DDR SDRAM)
BIOS Type Award Modular (07/03/03)
Communication Port Communications Port (COM1)
Communication Port Communications Port (COM2)
Communication Port ECP Printer Port (LPT1)

Display:
Video Adapter Intel(R) 82845G/GL/GE/PE/GV Graphics Controller (64 MB)
3D Accelerator Intel Extreme Graphics
Monitor ImageQuest Q770 [17" CRT] (130420030125)

Multimedia:
Audio Adapter Realtek ALC101 @ Intel 82801DB ICH4 - AC'97 Audio Controller [B-0]

Storage:
IDE Controller Intel(R) 82801DB Ultra ATA Storage Controller - 24CB
SCSI/RAID Controller A347SCSI SCSI Controller
Floppy Drive Floppy disk drive
Disk Drive ST340015A (40 GB, 5400 RPM, Ultra-ATA/100)
Optical Drive AXV CD/DVD-ROM SCSI CdRom Device (Virtual DVD-ROM)
Optical Drive HL-DT-ST CD-RW GCE-8525B (52x/32x/52x CD-RW)
Optical Drive SAMSUNG CD-ROM SC-152L (52x CD-ROM)
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 19077 MB (8715 MB free)
D: (NTFS) 19077 MB (7581 MB free)
Total Size 37.3 GB (15.9 GB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse Logitech USB WheelMouse

Network:
Primary IP Address 169.254.223.156
Primary MAC Address 00-0C-6E-98-1B-98
Network Adapter Realtek RTL8139 Family PCI Fast Ethernet NIC (169.254.223.156)
Network Adapter WAN (PPP/SLIP) Interface (59.94.97.251)
Modem PCI SoftV92 Speakerphone Modem

Peripherals:
Printer Microsoft Office Document Image Writer
USB1 Controller Intel 82801DB ICH4 - USB Controller [B-0]
USB1 Controller Intel 82801DB ICH4 - USB Controller [B-0]
USB1 Controller Intel 82801DB ICH4 - USB Controller [B-0]
USB2 Controller Intel 82801DB ICH4 - Enhanced USB2 Controller [B-0]
USB Device Logitech USB WheelMouse

DMI:
DMI BIOS Vendor Award Software, Inc.
DMI BIOS Version ASUS P4BGL-MX/533 ACPI BIOS Revision 1009
DMI System Manufacturer HCL Infosystems Limited
DMI System Product System Name
DMI System Version System Version
DMI System Serial Number 803PAQ033824
DMI Motherboard Manufacturer ASUSTeK Computer INC.
DMI Motherboard Product P4BGL-MX
DMI Motherboard Version REV 1.xx
DMI Motherboard Serial Number xxxxxxxxxxx
DMI Chassis Manufacturer 280119718606lncfiodtlssmytehs
DMI Chassis Version Chassis Version
DMI Chassis Serial Number EVAL
DMI Chassis Asset Tag Asset-1234567890
DMI Chassis Type Tower
DMI Total / Free Memory Sockets 2 / 0

[classasa]

blank screen

i am now having the same problem.

i initially had the problem when i installed to evaluation software the first couple of times i installed it, but then it just starting working and i didnt think anything of it.

i had to reinstall the software, but am now having the same problem.

[Nadeem]

Hi there, Just to say we are still looking into this problem. We have developed a special build, which I have emailed certain members who are getting this problem. If they can email me the results, We should be able to pinpoint what has happened.

Many thanks for your help

Kind Regards

[classasa]

any news on this issue?

[Nadeem]

Hi Adrian

Not yet, as the members who I have emailed it to, have not replied. Please could you send an email to communityadmin [@] actinic.co.uk and I will email you what I had sent to them. We are looking for more information to see whats happening.

Kind Regards

[alexsheehan]

Please find attached my log file as requested

[Nadeem]

Hi there

After reviewing a couple of "CatalogTrace.txt" file, we may have found something. Please could people who have this problem do the following:

1. Close Actinic
2. Go into "Start | Run" and type in "Regedit.exe" to go into the registry
3. Go to the following location "HKEY_LOCAL_MACHINE\SOFTWARE\Actinic\Catalog8\Original\InstallRoot"
4. On the right hand side, you will see Default and the location of where the program should be located. Some of you have put in a lower case "c:", please could you change it to an upper case "C:", therefore it should be like "C:\Program Files\Actinic v8"

Please could you try this.

Kind Regards