How to stop 'shipping to another address?' option appearing?

[Ben Spiral]

Chased it up by email on Friday. Still no response

[TraceyG]

Hi,

Have you tried going to 'Help | Troubleshooting | Website Purge and Refresh'. Tick both options (if you have any customised perl scripts they will be replaced with the originals) and then click the 'purge and refresh button).

Can you let me know what the ticket number is so I can find out what has happened to the support request.

[Ben Spiral]

Hi Tracey, just tried your suggestions to no avail...

Ticket number is 00088336.

[TraceyG]

Hi Ben,

An email was sent out on 10th Oct requesting a snapshot from you but we haven't as yet received your snapshot. I believe that the email has been sent again to you now in case you didn't receive it. Please let me know if you still haven't got the email from us.

[Ben Spiral]

Tracey, still no mail. I had the initial auto response but nothing since. Can you let me know who to email the snapshot to and I will get it sent pronto!

Thanks - Ben

[TraceyG]

Hi Ben,

Hmm, very odd. Can you email it to me and I'll pass it on to the person dealing with it my email is tgsupport[@]actinic.co.uk (as long as it's less than 10MB).

[Ben Spiral]

Thanks Tracey, now sent.

[Ben Spiral]

It's just under 7MB. Can you confirm receipt?

[Ben Spiral]

STILL heard nothing on this. Any update please?

[TraceyG]

Hi Ben,

I am so sorry about this. I'm afraid that because of the sheer number of snapshots we are getting in recently I somehow managed to miss yours. I can only apologise and assure you that it is being looked at now and you should get a response back shortly. Please let me know by emailing me direct if you do not hear anything by tomorrow afternoon.

[cnl24]

Hi,
I have the exact same problem as listed here. Was there a resolution for it?
Cheers.

[TraceyG]

Hi,

The fix is to go to the 'Design' menu and select 'Library'. On the 'Layouts' tab, expand the 'Checkout Area' group and locate the 'Delivery Location' layout. Double-click on this layout to open it and locate:

<tr>
   <td colspan="2"><Actinic:Variable Name="InvoicePrompt016"/></td>
   <td><input type="checkbox" <Actinic:Variable Name="InvoiceSeparateCheckStatus"/> name="SEPARATESHIP" value="YES" /></td>
</tr>

(On a default layout this is on lines 22-25)

Replace the above with:

<actinic:block if="%3cactinic%3avariable%20name%3d%22InvoicePrompt016Visible%22%20%2f%3e">
<tr>
   <td colspan="2"><Actinic:Variable Name="InvoicePrompt016"/></td>
   <td><input type="checkbox" <Actinic:Variable Name="InvoiceSeparateCheckStatus"/> name="SEPARATESHIP" value="YES"/></td>
</tr> 
</actinic:block>

Click 'Apply' and the 'OK' and close the library window. Then update your site and it should work.

[cnl24]

Hi,
This sorted the problem out for me.
Many thanks.