Error and More errors

[sellfourless]

Error opening ../acatalog/69Z73Z43Z109A1159463381B1700.session (Permission denied)

I get this when I try to add something to cart or View Cart and checkout.

I am new to Actinic so its a bit of a problem.

System info

IIS 5.1
Winxp Pro SP2
Perl 5.0.1

Not really sure on why I am getting this error message.
Thanks for any help.

Temp Url:

http://69.73.43.109/index.html


Chad

[RuralWeb]

url please - so we can see what is happening

[dscontroller]

Everything appears to be working OK on the site you have given.

Try compacting the databases in Housekeeping-Compact Databases and see if this helps clear the errors.

David

[sellfourless]

So the search box and veiw cart and check out are working properly.

[RuralWeb]

I can see the error

Error: Error opening ../acatalog/86Z143Z189Z109A1159465218B3124.session (Permission denied)

Compact the database and do a refresh rather than an update.

[sellfourless]

Ok compacted database and did a refresh website. Its still giving me these erros. Anymore Ideas.

Also when I did the refresh it said

An error occurred while merging files on the remote sit. the web site index has been corrupted. Catalog is unable to update the index. Copy ../acatalog/fulltext.fil to ../acatalog/oldtext.fil failed. No such file or folder. Please refresh site.

[RuralWeb]

Go to help \ troubleshooting\ purge and refresh

[sellfourless]

ok did the purge and refresh but during the refresh i got this message again.

An error occurred while merging files on the remote sit. the web site index has been corrupted. Catalog is unable to update the index. Copy ../acatalog/fulltext.fil to ../acatalog/oldtext.fil failed. No such file or folder. Please refresh site.

[RuralWeb]

Do you have ftp access to your site - if so then wipe the server. If not then call Actinic and get them to help.

[sellfourless]

OK Figured it out a Complete Package EASY

IIS 5.1 did not like Actinic after several hours trying to get actinic to work I finally shut down IIS 5.1.

I did research and found the perl version of apache tom cat web server.
The Package is called IndigoPerl.
It has the package includes Apache and Perl.
Easy Setup

[colind]

message for ruralweb

hi i just read your reply to mark, a college of mine. i have made the folowing post.

I have recently tried to update my site but kept on getting the error message: actinic can not update due to a merge problem - refresh the site!
iI then tried to refresh the site but recieved the following message:

an error occured while merging files on the remote site. The web site index has been corrupted. Catalouge is unable to update the index. Copy ../acatalog/fulltext.fil to ../acatalog/oldtext.fil failed. No such directory. Please refresh the site.

I then tried to purge and refresh the site and got the same error message.

a college posted this information on this forum and was advised to delete the actinic folder from hte ftp location and to delete the files from the cgi bin.

I deleted the actinic folder and deleted all the files from the cgi bin and tried to refresh the site but recieved the same error message. I have now noticed that the purge and refresh button in the troubleshooting section is now grey and can not be activated.

a suggestion was made to clear the server via FTP what exactly does this mean? Please advise!

[chris ashdown]

a suggestion was made to clear the server via FTP what exactly does this mean? Please advise!

You use a FTP program to log into your web server and then delete all the files in the acatalog folder

This means you have a clean server to start again with

[simon_y]

Just to help out anyone else searching for this error.

This problem was sorted for me by going into Advanced Network Setup - (accessed through Web|Network Setup) and unchecking the 'Use Enhanced FTP' option.