FATAL ERRORS, can anyone help?

[Simon Williams]

I was backing up my site and go the below error:

FATAL ERRORS
(File SnapshotWizard.cpp, Line 928) - Archive error 5 - The compression operation failed
Library error - Can not open file C:\Program Files\Actinic v8\Sites\New_Site3\ActinicCatalog.mdb ! has been caught.

I don't know what it means, or what to do! Can anyone shed some light on it?

I have to admit, all I changed since my last backup this morining was the colour of an image!!

Thanks
Simon

[Bruce]

Simon,

Go into Actinic and on the House keeping tab, select 'Compact Databases' and proceeed by checking both options. This will close down Actinic, reopen and then run a backup.

This could happen if you had the database open in Access while running the backup.

Kind regards,

[Simon Williams]

Thanks Bruce, all is now back to normal.

What a scary error!

[buspassjohn]

And the moral is "Don't take a snapshot with a product open"

I thought this would have been fixed in V8, we often have the problem in V7 and I understood it was very well known by Actinic.

[cdicken]

And the moral is "Don't take a snapshot with a product open"

I thought this would have been fixed in V8, we often have the problem in V7 and I understood it was very well known by Actinic.

Hi John

I think the bug you were referring to is the problem in v7 when you tried to take a snalshot with a fragment selected in the tree. I'm pleased to report that that one is fixed. Bruce is referring to a different issue when people take snapshots while they have the ActinicCatalog.mdb database open in Microsoft Access.

[buspassjohn]

Which version fixed it?, we still have problems with it.

[RuralWeb]

I think the bug you were referring to is the problem in v7 when you tried to take a snalshot with a fragment selected in the tree. I'm pleased to report that that one is fixed

Dont think so I had it today with the latest version of V8. Also got failed merge request when uploading with a fragment selected.

[Simon Williams]

To be honest, I didn't have MSAccess open at all.

[cdicken]

Simon

The error you received is a fairly common one. It goes away after you restart Actinic. It just means that the snapshot feature is unable to 'lock' the database - and is just one of those things I'm afraid.

John/Malcolm

I have exported snapshots with fragments selected in sections and brochure pages in the Content tab and the Design tab and do not get a problem. So the bug is definitely fixed - there is something else going on with your installations that is causing the problem. Feel free to contact the support team via http://www.actinic.co.uk/support/register.htm if you want them to take a look at your site and see if there is a fix.