'Next Button' not there

[janeread]

My v8 shop has gone live http://www.lifeworkpotential.com, but I've had two people who have said that when they get to the page that sends them to the credit card page, there is no next button to click. They can see the message:

"Click Next to go to a secure server and process your credit card details with complete confidence."

but there isn't a live button. Help please!

Jane

[pinbrook]

it might be worse than that as I get

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on trying to order from your site, I can order from other actinic sites. Wierd

[janeread]

oh dear or dear! Anyone got any suggestions please?

[fergusw]

Hi Jane,

I get the same error that Jo reported. A website refresh may help to resolve this perhaps?

Regarding your first issue of the missing next button. I think this may well be an internet browser specific issue in that the 'next' button in question may be being displayed in some form of DIV or CSS layout that is not working correctly on certain browsers.

Without being able to add to cart and checkout on your site though it is impossible to say for sure.

[janeread]

oh dear, this is worrying. Some people are placing orders with no problem at all, and we don't have any problems hplacing orders from here. I

've done a refresh - can you try again please.

thanks for all your help

Jane

[janeread]

oh and do you think I should download v8.03 - this is in 8.02

[pinbrook]

I still get the same error - haven't got any solutions though

It happens in FF and not IE6

[janeread]

I have upgraded to V8.0.3

could you try again now and see if the problem is solved. I'd be grateful if other people could have a go as far as the credit card page (of course, if you want to continue on and buy some of our 'healthy living' products that's fine!!)

[fergusw]

Hi Jane,

Using IE6: I have been able to place a test order on your site. The "next" button taking you to actinic secure page is working!

Using FF (Firefox): I can still not add to cart as the same 'cookie' error Jo reported above keeps happening. [strange issue this]

Using Opera V9: I have been able to place a test order on your site. The "next" button taking you to actinic secure page is working!

Hope this means at least your 'next' button issue is resolved?

[dscontroller]

Hi Jane,

I've just tried it in FF and get exactly what Jo shows in her message. Trying it in IE 7 and Opera, there isn't a problem.

Unfortunately, I don't know an answer to the problem.

Have you carried out a website Purge and Refresh under the Troubleshooting menu with v8.03?

David

[pinbrook]

I still get the same error in firefox.

But onviewing in IE, the reason you can't see the next button is because it gets hidden underneath you right hand nav at low res.

ie view at 800x600 and you can't see the next. Pull the width out to 918 and you can start to see the button. At 1024 all is well.

It may be the search and the basket contents in the top header pushing the design out. Try moving these elsewhere asa test

The cookie error in FF is odd, I can order from my own test site in 8.03 on FF

[janeread]

Have you carried out a website Purge and Refresh under the Troubleshooting menu with v8.03?

David

I'm not sure I understand this, do you mean purge the content (housekeeping/purge/content) and then refresh (web/refresh site)?

[dscontroller]

Hi Jane,

Yep!! Troubleshooting under the Help menu.

David

[janeread]

It may be the search and the basket contents in the top header pushing the design out. Try moving these elsewhere asa test

I feel way out of my depth here. Anyway I went into design and got rid of the search on the SSL bounce page. Couldn't work out how to remove the rt nav bar without removing it from the whole site (thank goodness for snapshot!)

I've uploaded this - can you have a look to see if this makes any difference please..

[cdicken]

Hi Jane

I get the same errors everyone else does. I think you need to work with a support technician to resolve this. Please register an email support ticket at http://www.actinic.co.uk/support/register.htm