Hello,
I am using actinic link-
A customer pays for £50 of products on his credit card, he then returns one for a £10 refund, which I process in actinic. this brings his order value to £40.
When I export this to Sage it exports the invoice for £40 (good thats what I want) and also exports the payment information, it matches up the payment and invoice as well which is good. The problem is it enters a payment of £40. When reconciling the credit card statement there is a credit of £50 and then a refund of £10. These both have to be matched up. This is a little time consuming at best and a nightmare when the refund falls on a different statement as I have a credit of £50 .
Since actinic lists all payment and refunds in the order information tab, is there a way to enter the payment details into sage as they happen on the credit card statement, ie enter a deposit of £50 and then a refund of £10, this would be make my life a lot easier.
Ian
I am using actinic link-
A customer pays for £50 of products on his credit card, he then returns one for a £10 refund, which I process in actinic. this brings his order value to £40.
When I export this to Sage it exports the invoice for £40 (good thats what I want) and also exports the payment information, it matches up the payment and invoice as well which is good. The problem is it enters a payment of £40. When reconciling the credit card statement there is a credit of £50 and then a refund of £10. These both have to be matched up. This is a little time consuming at best and a nightmare when the refund falls on a different statement as I have a credit of £50 .
Since actinic lists all payment and refunds in the order information tab, is there a way to enter the payment details into sage as they happen on the credit card statement, ie enter a deposit of £50 and then a refund of £10, this would be make my life a lot easier.
Ian
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