Shipping Charges Not Added...

[slawrence10]

When purchasing a product the shipping charge isn't being added.

"Shipping Charges Made" is checked and set at simple '£2.99' in: Settings | Business Settings

Anyone know why this might be, is there a template / variable which I could revert to factory settings to solve this?

Regards and thanks for your time,
Scott.

[slawrence10]

...still can't work it out

[leehack]

Provide screenshots of all your settings, including the product that doesn't work.

[slawrence10]

it's not working on any products...here are a couple of screenshots...

One

Two

Regards,
Scott

[Bruce]

Hi,

I don't know why this is happening as it should work with the setup provided. What do you have setup for Tax? Can you provide a link to the site so that we can check please?

Kind regards,

[slawrence10]

Hey yeh the website is,

http://www.angliaaquatics.com

tax is set at 17.5%, didn't realise this until now because that's not being added either

Thanks for your time,
Scott.

[Bruce]

Yep, shipping and VAT are not being charged on the site. I would suggest raising a support ticket @ http://www.actinic.co.uk/support/register.htm and refer this thread in the request.

Before you do that, can you go into 'Housekeeping | Compact databases' select both options and proceed. This will close down Actinic. Reopen and then go to 'Help | Troubleshooting' and select 'Web Site Purge and Refresh'.

If this does not sort the issue then please raise the support ticket. They may need to take a look at a snapshot of the site to determine the cause of the issue.

Kind regards,

[daveww]

Hi,

Could you tell me if there was ever a resolution to this issue - I am having exactly the same problem.

Dave

[Bruce]

Dave,

Have you tried compacting your databases, both catalog and shipping and then refresh your site. Let us know if it is still happening.

Kind regards,

[daveww]

Hi Bruce,

Thanks for the quick reply.

The problem has only arisen since I upgraded to version 8.5 earlier today. I haven't as yet uploaded the site as I noticed it when testing the upgrade with an offline order.

[daveww]

Hi,

Have compacted and refreshed but still the same. I have worked round it by setting the standard shipping charge.

Regards

Dave