Fasthost Linux 502 Bad Gateway error

[leehack]

Very very easy.

[mikehextall]

just when i thought everything was working fine,

The Network test now completes with no errors

The site uploads perfectly and merges with no errors

but..

When i click Add to Cart or View Checkout i get::

A General Script Error Occurred

--------------------------------------------------------------------------------
Error: Error opening configuration file ./acatalog/prompt.fil. No such file or directory
--------------------------------------------------------------------------------
Press the Browser back button and try again or contact the site owner.

Why is this when everything seems to be working fine?

[Bun]

ive fixed it, i must apologise as it was the directory permissions that were playing up my fault for not checking properly

Next step is the Actinic SSL, is this easy to install?

I found it the easiest thing too do, no problem with it at all

[Bun]

just when i thought everything was working fine,

The Network test now completes with no errors

The site uploads perfectly and merges with no errors

but..

When i click Add to Cart or View Checkout i get::

A General Script Error Occurred

--------------------------------------------------------------------------------
Error: Error opening configuration file ./acatalog/prompt.fil. No such file or directory
--------------------------------------------------------------------------------
Press the Browser back button and try again or contact the site owner.

Why is this when everything seems to be working fine?

It might be worth doing a full site refresh? Also, there are some good options in the help/troubleshooting menu within Actinic

[mikehextall]

ok i tried site total refresh and no joy? what next?

[leehack]

search the forum with that error message, see if its cropped up before, highly likely that it has, although i must admit i dont recall it.

[mikehextall]

its ok i solved it, i refreshed again and it worked, not sure why it didnt work first time tho

[Bun]

So everything's up and running okay?

[mikehextall]

yes finally, just waiting on my Actinic SSL to come through and i should be done and dusted

[chris ashdown]

Mike

Are you aware of the problems with SSL and Fasthost, I think you need to SSL the whole site not just the payment pages

Lots of bits about it on the forum

Best of luck

[Bun]

Chris,

I think Mike is going to use Actinic SSL so there shouldn't be a problem.

[mikehextall]

yes i had a good read through the forums and decided Actinic SSL was the answer as fasthosts only allow 10mb of space and i need over 600mb due to all the pictures i have and the whole site needs uploading to the ssl folder in fasthosts and it just isnt workable