Merge Error

[andrewgatenby]

Hi All,

I've been consistently receiving the infamous Merge Error when trying to Update/Refresh the website with a completely fresh installation of Actinic Catalog 8.

Being relatively new to Actinic I had no idea what this error is related to, but after some research I learned that it's a common error. However, after finding quite a few other threads and following the instructions I still receive this error.

This has included manually setting the folder permissions, compacting the database, manually uploading scripts etc. But all to no avail so far.

The following is the directory structure of the server, where the files are uploaded to:

/
+ /cgi-bin/ [755]
+ /httpdocs/ [755]
+ /httpdocs/acatalog/ [777]

This is the setup exported from Actinic:

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST localhost
WEBSITEURL http://www.******.com/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL #!/usr/bin/perl
USEENHANCEFTP false
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
CATALOGURL http://www.******.com/acatalog/
CGIBINURL http://www.******.com/cgi-bin/
PATHFROMCGITOCATALOG ../httpdocs/acatalog/
CODEBASE ./
FTPHOST ftp.******.com
FTPUSERNAME ********
FTPPASSWORD ********
PATHTOCGIBIN /cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG /httpdocs/acatalog/


If anyone can shed any light on this error and suggest any ways to fixing it, it would be massively appreciated!

[RuralWeb]

Most network settings have been published on the forum so search for your host who you dont tell us who it is and compare your settings

[Duncan Rounding]

Also run a network test and check the errors.

[andrewgatenby]

Hi Guys,

The host is 3DPixelnet which I haven't been able to find any details for on this forum.

I'll run a Network Test later tonight - I'm assuming this is in the Network Settings dialog box?

Cheers,

Andrew

[RuralWeb]

You may want to check with them that they will support actinic - some hosts dont!

[pinbrook]

if they do and you get your settings to work, it would be useful to have them posted in the uploads forum too

[andrewgatenby]

Hi,

What are the strict requirements to hsot Actinic? I was under the impression that it was just Perl 5 and FTP access to the CGI-Bin as it says on the site:

At the web site, Actinic catalog requires a standard commercial web package including:

* At least 5mb of web space (depending on the size of the catalog).
* Cgi-bin with perl 5 or later.
* Ftp access to the cgi-bin.

I've spoken with my hosts, and they've confirmed that this list of requirements is fully supported although they're unaware of any specific features they would need to host Actinic software.

After running the Network Test, I get the following error message:

Actinic received a server error from the web server. The CGI scripts are not executing properly on the server. Run Web | Configure Web Site Details... to review your web site configuration.

The "View Response" button on this dialog box says a 500 internal server error. Upon clicking OK, the following message then appears:

The test script failed to execute on the web server. The error could be caused by several things. Check the path to the Perl shell, the CGI script extension, the path to CGI-BIN, and the CGI-BIN URL. This error could also occur if your web site is out of disk space or your web server is not configured to accept POSTs to CGI scripts.

Any help would be appreciated!

Andrew

[RuralWeb]

If you are a designer then you will have cover - I suggest that you call Actinic direct.

[pinbrook]

PATHTOPERL #!/usr/bin/perl

/usr/bin/perl

PATHFROMCGITOCATALOG ../httpdocs/acatalog/

../acatalog/

USEPASSIVEFTP false

true

Or simply run the wizard

[andrewgatenby]

Hi Guys,

Thanks for the help. The Sys Admin from www.3dpixelnet.co.uk had a quick scan over the config file and pointed out that I was specifying a pathfromcgi as ../httpdocs/acatalog when it should be /acatalog

cgi-bin is a strange directory as physically it's on the same level but via apache it's called VIA httpdocs. So the path from cgi-bin to httpdocs is ../

The full config for 3DPixelnet.co.uk hosted sites would be something like this:

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 2
SCRIPTEXT .pl
SMTPHOST smtp.******.com
WEBSITEURL http://www.******.com/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP false
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME *******
SMTPPASSWORD *******
CATALOGURL http://www.******.com/
CGIBINURL http://www.******.com/
PATHFROMCGITOCATALOG ../httpdocs/acatalog/
CODEBASE ./
FTPHOST ftp.******.com
FTPUSERNAME ******
FTPPASSWORD ******
PATHTOCGIBIN /cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG ../httpdocs/acatalog/


Cheers to everyone for their help!