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    Merge Error

    Hi All,

    I've been consistently receiving the infamous Merge Error when trying to Update/Refresh the website with a completely fresh installation of Actinic Catalog 8.

    Being relatively new to Actinic I had no idea what this error is related to, but after some research I learned that it's a common error. However, after finding quite a few other threads and following the instructions I still receive this error.

    This has included manually setting the folder permissions, compacting the database, manually uploading scripts etc. But all to no avail so far.

    The following is the directory structure of the server, where the files are uploaded to:

    /
    + /cgi-bin/ [755]
    + /httpdocs/ [755]
    + /httpdocs/acatalog/ [777]


    This is the setup exported from Actinic:

    HTTPPROXYMODE 0
    HTTPPROXYADDRESS
    HTTPPROXYPORT 80
    HTTPPROXYUSER
    HTTPPROXYPASSWORD
    FTPPROXYMODE 0
    FTPPROXYADDRESS
    FTPPROXYPORT 21
    FTPPROXYUSER
    FTPPROXYPASSWORD
    SCRIPTID 1
    SCRIPTEXT .pl
    SMTPHOST localhost
    WEBSITEURL http://www.******.com/
    IGNOREPASSIVEERRORS true
    USERELATIVECGIURLS false
    PATHTOPERL #!/usr/bin/perl
    USEENHANCEFTP false
    FTPCLIENTTIMEOUT 15000
    FTPRETRYDELAY 3000
    FTPSILENT false
    FTPMAXRETRIES 3
    FTPCONNECTTIMEOUT 25000
    SMTPAUTHREQUIRED false
    SMTPUSERNAME
    SMTPPASSWORD
    CATALOGURL http://www.******.com/acatalog/
    CGIBINURL http://www.******.com/cgi-bin/
    PATHFROMCGITOCATALOG ../httpdocs/acatalog/
    CODEBASE ./
    FTPHOST ftp.******.com
    FTPUSERNAME ********
    FTPPASSWORD ********
    PATHTOCGIBIN /cgi-bin/
    USEPASSIVEFTP false
    FTPPATHFROMCGITOCATALOG /httpdocs/acatalog/


    If anyone can shed any light on this error and suggest any ways to fixing it, it would be massively appreciated!
    Andrew Gatenby
    · Freelance Web Design
    · Web Development
    · SEO Consultancy

    #2
    Most network settings have been published on the forum so search for your host who you dont tell us who it is and compare your settings

    Comment


      #3
      Also run a network test and check the errors.

      Comment


        #4
        Hi Guys,

        The host is 3DPixelnet which I haven't been able to find any details for on this forum.

        I'll run a Network Test later tonight - I'm assuming this is in the Network Settings dialog box?

        Cheers,

        Andrew
        Andrew Gatenby
        · Freelance Web Design
        · Web Development
        · SEO Consultancy

        Comment


          #5
          You may want to check with them that they will support actinic - some hosts dont!

          Comment


            #6
            if they do and you get your settings to work, it would be useful to have them posted in the uploads forum too

            Comment


              #7
              Hi,

              What are the strict requirements to hsot Actinic? I was under the impression that it was just Perl 5 and FTP access to the CGI-Bin as it says on the site:
              At the web site, Actinic catalog requires a standard commercial web package including:

              * At least 5mb of web space (depending on the size of the catalog).
              * Cgi-bin with perl 5 or later.
              * Ftp access to the cgi-bin.

              I've spoken with my hosts, and they've confirmed that this list of requirements is fully supported although they're unaware of any specific features they would need to host Actinic software.

              After running the Network Test, I get the following error message:
              Actinic received a server error from the web server. The CGI scripts are not executing properly on the server. Run Web | Configure Web Site Details... to review your web site configuration.

              The "View Response" button on this dialog box says a 500 internal server error. Upon clicking OK, the following message then appears:
              The test script failed to execute on the web server. The error could be caused by several things. Check the path to the Perl shell, the CGI script extension, the path to CGI-BIN, and the CGI-BIN URL. This error could also occur if your web site is out of disk space or your web server is not configured to accept POSTs to CGI scripts.

              Any help would be appreciated!

              Andrew
              Andrew Gatenby
              · Freelance Web Design
              · Web Development
              · SEO Consultancy

              Comment


                #8
                If you are a designer then you will have cover - I suggest that you call Actinic direct.

                Comment


                  #9
                  PATHTOPERL #!/usr/bin/perl
                  /usr/bin/perl

                  PATHFROMCGITOCATALOG ../httpdocs/acatalog/
                  ../acatalog/

                  USEPASSIVEFTP false
                  true

                  Or simply run the wizard

                  Comment


                    #10
                    Hi Guys,

                    Thanks for the help. The Sys Admin from www.3dpixelnet.co.uk had a quick scan over the config file and pointed out that I was specifying a pathfromcgi as ../httpdocs/acatalog when it should be /acatalog

                    cgi-bin is a strange directory as physically it's on the same level but via apache it's called VIA httpdocs. So the path from cgi-bin to httpdocs is ../

                    The full config for 3DPixelnet.co.uk hosted sites would be something like this:

                    HTTPPROXYMODE 0
                    HTTPPROXYADDRESS
                    HTTPPROXYPORT 80
                    HTTPPROXYUSER
                    HTTPPROXYPASSWORD
                    FTPPROXYMODE 0
                    FTPPROXYADDRESS
                    FTPPROXYPORT 21
                    FTPPROXYUSER
                    FTPPROXYPASSWORD
                    SCRIPTID 2
                    SCRIPTEXT .pl
                    SMTPHOST smtp.******.com
                    WEBSITEURL http://www.******.com/
                    IGNOREPASSIVEERRORS true
                    USERELATIVECGIURLS false
                    PATHTOPERL /usr/bin/perl
                    USEENHANCEFTP false
                    FTPCLIENTTIMEOUT 15000
                    FTPRETRYDELAY 3000
                    FTPSILENT false
                    FTPMAXRETRIES 3
                    FTPCONNECTTIMEOUT 25000
                    SMTPAUTHREQUIRED false
                    SMTPUSERNAME *******
                    SMTPPASSWORD *******
                    CATALOGURL http://www.******.com/
                    CGIBINURL http://www.******.com/
                    PATHFROMCGITOCATALOG ../httpdocs/acatalog/
                    CODEBASE ./
                    FTPHOST ftp.******.com
                    FTPUSERNAME ******
                    FTPPASSWORD ******
                    PATHTOCGIBIN /cgi-bin/
                    USEPASSIVEFTP true
                    FTPPATHFROMCGITOCATALOG ../httpdocs/acatalog/


                    Cheers to everyone for their help!
                    Andrew Gatenby
                    · Freelance Web Design
                    · Web Development
                    · SEO Consultancy

                    Comment

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