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    #16
    "Qbooks link does not put the name or address from the Actinic order ?? "

    No. The customer is given a generic name.

    "and it can not put the products in unless they are the same name ???"

    It can bring in any product name - there are options to allow QB Link to ignore errors and import products when there is NOT a match in the translation table. But I would not advise this if you are using stock control in QB; it creates a new SERVICE (odd that!) in QB when there is no match and so you end up with hundreds of meaningless orphan items.

    You need to create a translation table to match products in QB to products in Actinic. This is unfortunately presently limited to a one-to-one relationship. So if you sell in Actinic using product variations you need the same variations in QB which is not terribly efficient.

    What use is this ! we are takeing 30+ orders a day and have to print the order off and then manual input it in to quick books

    I take a similar number of orders each day and QB Link does save me time. But you do still have to manually edit each order unless you are happy with a generic "Internet Customer". It could be better.

    Question for Actinic: some items were added to the 'wish list' (if I recall these included the ability to import the customer details, and to allow a one to many relationship in the products). Were these implemented in Actinic release 9?

    Cheers!
    Pete

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      #17
      Question for Actinic: some items were added to the 'wish list' (if I recall these included the ability to import the customer details, and to allow a one to many relationship in the products). Were these implemented in Actinic release 9?
      No - I'm afraid we haven't had the resources to be able to make significant changes to the QuickBooks Link in the last few years. Sorry about that.

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        #18
        I also have customers complaining about this. Please could Actinic address this ASAP?

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          #19
          Sorry to bring this back up, but is Actinic looking into this ?
          Or are we still stuck with the generic account "called internet sales".

          This is a pain as you can not search for a customer by name / post code Etc

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            #20
            I'm afraid that there's no movement on this at the moment. The ratio of Sage to Quickbooks users (in the UK) is over 10:1 so it's the Sage Link (in the UK version of Actinic) that's getting the attention.

            Chris

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