order recovery

[Daveb]

After an order is downloaded from the hosting server to Actinic, is it purged from that server, or can it be downloaded again?
Thanks
Dave

[leehack]

It is purged.

[PeterThake]

But I think you can import the orders from another Actinic dbase file if you have one? At least I hope so! I'm using a temporary older dbase file for my live store while Support fix a newer but 'wrong' dbase file for me. I was assured I would be able to import the orders received during the interim back into the fixed dbase when I receive it.

So if you have a backed-up copy of the Actinic installation you may be able to recover previously downloaded orders. At least that is my understanding.

[leehack]

You can export 'order information' from the catalog, but it is not not done via a second download, it is a case of extracting the info from the database, once it has been downloaded.

[Duncan Rounding]

But I think you can import the orders from another Actinic dbase file if you have one? At least I hope so! I'm using a temporary older dbase file for my live store while Support fix a newer but 'wrong' dbase file for me. I was assured I would be able to import the orders received during the interim back into the fixed dbase when I receive it.

So if you have a backed-up copy of the Actinic installation you may be able to recover previously downloaded orders. At least that is my understanding.

Beware - as Jan rightly pointed out recently you can import orders but they will overwrite the existing orders - you cannot merge them.

[Daveb]

We have multiple customer service people and a supervisor reviewing orders.
Only one person managing and uploading to the site.
There should be some method for more than one workstation to be able to view incoming orders.
Without this the program looses from its value.
Dave

[Duncan Rounding]

Sounds like you should consider Actinic MultiUser.
http://www.actinic.co.uk/products/multi_user.htm

[Jan]

You can also view orders on multiple machines using my One Stop Order Processing plugin, more details and a free trial here :

http://www.mole-end.biz/acatalog/One...ssing.html#aQO

Regards,