Cart Emptying on checkout

[Duncan Rounding]

Have you tried changing your script id and uploading - might be worth a go.

[Darren B]

Grant i cant see were you have said - i deleted my cookies and browsing history

OK please post you network settings here and remember to remove you passwords first

D

[grant]

Have you tried changing your script id and uploading - might be worth a go.

I will do that right now

[grant]

I changed the script ID to 4 and did another full refesh - the problem is still there

Grant i cant see were you have said - i deleted my cookies and browsing history

OK please post you network settings here and remember to remove you passwords first

D

Hi D

I have just deleted all history and cookies - the problem is still there

Network settings are :-

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 4
SCRIPTEXT .pl
SMTPHOST localhost
WEBSITEURL http://www.yachtchandlers.co.uk/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS true
PATHTOPERL /usr/bin/perl
USEENHANCEFTP false
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME **********
SMTPPASSWORD **********
CATALOGURL http://www.yachtchandlers.co.uk/acatalog/
CGIBINURL http://www.yachtchandlers.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST ftp.livesol.com
FTPUSERNAME **********
FTPPASSWORD **********
PATHTOCGIBIN www/cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG

[Duncan Rounding]

The add to cart button is showing a relative path (/cgi-bin/ca000004.pl) instead of the full URL (http:// www. yachtchandlers.co.uk/cgi-bin/ca000004.pl)

Don't know why but it does explain why the cookie's not working.

[Darren B]

There is a tick box somehere, i thought it was under network settings that aloows you to use relative paths, i dont seem to have it on my version here strange i know i've seen it somewere.

When you find it take the tick out, then the buttons will have you full url's

D

[grant]

Thanks guys, I have found the check box saying "Use relative Paths to CGI in catalog pages"

I have unchecked this and am doing a full site refresh.

Fingers crossed

[Darren B]

Fingers crossed

sometimes thats all you can do

[grant]

I unchecked the box that says "Use relative CGI-BIN URL's in Catalog pages" and did a refresh website.

It is still not working

Help.......

Drounding, does the path look correct now??

[grant]

I will try change the Script ID to something else to see if this helps after the unchecking of the box...

[grant]

My network settings are now

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 5
SCRIPTEXT .pl
SMTPHOST localhost
WEBSITEURL http://www.yachtchandlers.co.uk/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP false
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME *****
SMTPPASSWORD *****
CATALOGURL http://www.yachtchandlers.co.uk/acatalog/
CGIBINURL http://www.yachtchandlers.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST ftp.livesol.com
FTPUSERNAME *****
FTPPASSWORD *****
PATHTOCGIBIN www/cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG

[grant]

Nope - changing the Script ID after unchecking the relative box did not work.

The link for the checkout button is looking for

http://www.yachtchandlers.co.uk/cgi-...fEpirbs%2ehtml

Is this correct?

Would it help to go back to an earlier version on Actinic V8 as the current version does not work properly? I am sure I saw a link somewhere where you can download older versions.

Or should I delete everything off the server and upload fresh?

I really have to get something sorted out, my client is getting very jumpy about having a shop that you cant shop with.

[grant]

Might there be somewhere else in the setup that has a "Use relative CGI-BIN URL's in Catalog pages" setting??

[grant]

What about trying to Compact the database?? Would this affect the cookies??

[grant]

As a thought, IO changed it back to use SSL on checkout pages to see if this would jolt anything into life.

Nope

I will change it back now to non-SSL to get that working right hopefully.....

Could it be an error in whatever generated these cookies? How can I find out what does this?

I have read some mention on here (usually for older versions of Actinic) about the server time. But I dont think this would be the trouble. I have 5 other Actinic sites all working flawlessly on the same server.

There is just some damn little checkbox or full stop in the wrong place here somewhere with this one. I JUST NEED TO FIND IT!!

I will buy a beer for the person who solves this