Cart Emptying on checkout

[grant]

I am trying a further upload after "Compacting the Database"

I have read somewhere that sometimes this solves problems.

I will let you know

[grant]

Nope - compacting the database did nothing to alleviate the problem

Just looking at the URL the checkout button is trying to call (I assume it is not finding what it is looking for so it dumps the cart and takes you to a bouncy page)

It is calling up a script os000006.pl

and then asking it to ACTION=Start

it then refers to the page that the product is on .html

Is this correct??

[grant]

There is a tick box somehere, i thought it was under network settings that aloows you to use relative paths, i dont seem to have it on my version here strange i know i've seen it somewere.

When you find it take the tick out, then the buttons will have you full url's

D

Darren, the box is there in Network Settings when you have the site non-SSL. If you set it to using SSL then that box disspaers from the Network settings.

[pinbrook]

the OS script ID wil match the network settings so if you have 6 in script ID the orderscript will be os000006.pl

have you got this working WITHOUT SSL yet?

this is the first step.

post current NS without SSL. do a refresh using the Help Menu, Troubleshooting, Website Purge and Refresh, put ticks in all 3 boxes

[grant]

Thanks Pinbrook,

I have been trying since yesterday without the SSL.

I will try what you suggest right away

[grant]

It is doing the procedure you stated at the moment Pinbrook.

Here are the NS again.

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 6
SCRIPTEXT .pl
SMTPHOST localhost
WEBSITEURL http://www.yachtchandlers.co.uk/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP false
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME *****
SMTPPASSWORD *****
CATALOGURL http://www.yachtchandlers.co.uk/acatalog/
CGIBINURL http://www.yachtchandlers.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST ftp.livesol.com
FTPUSERNAME *****
FTPPASSWORD *****
PATHTOCGIBIN www/cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG

[grant]

the OS script ID wil match the network settings so if you have 6 in script ID the orderscript will be os000006.pl

have you got this working WITHOUT SSL yet?

this is the first step.

post current NS without SSL. do a refresh using the Help Menu, Troubleshooting, Website Purge and Refresh, put ticks in all 3 boxes

Right, I went Help - Troubleshooting - Website Purge and refresh - ticked all 3 boxes and hit Go.

This process has finished.

I head into my browser. I clear all cache and cookies.

I add a product to the cart - it is shown.

I click Checkout - and I get "Your cart is empty"

Same blooming thing. Is this happening to other people when they visit www.yachtchandlers.co.uk ??

Anything else you can think of I should try Pinbrook??

[pinbrook]

I don't think your network settings are at fault, i would start looking at the layouts,

Revert all your shopping cart and checkout pages to factory default

OR

if you can run multiple sites, i'd open a default site1- virgin actinic- and try to upload it with the current network settings. then you can pinpoint if its server space or your customisations at fault

[grant]

I have been to the Help - View error log.

This opens up a window with the following information.

Could this be of any help??

Program = SearchSc, Program version = 115   , HTTP Server = Apache/1.3.34 (Unix) PHP/5.0.5, Return code = 999                 , Date and Time = 2007/07/25 14:24, Internal Errors = Mallformed XML cart template (missing ImageLine)
Program = SHOPCART, Program version = 313   , HTTP Server = Apache/1.3.34 (Unix) PHP/5.0.5, Return code = 999                 , Date and Time = 2007/07/26 08:24, Internal Errors = Error opening configuration file ../acatalog/prompt.fil. No such file or directory
Program = SearchSc, Program version = 115   , HTTP Server = Apache/1.3.34 (Unix) PHP/5.0.5, Return code = 999                 , Date and Time = 2007/07/26 08:24, Internal Errors = Mallformed XML cart template (missing ImageLine)
Program = SearchSc, Program version = 115   , HTTP Server = Apache/1.3.34 (Unix) PHP/5.0.5, Return code = 999                 , Date and Time = 2007/07/26 11:01, Internal Errors = Mallformed XML cart template (missing ImageLine)
Program = SearchSc, Program version = 115   , HTTP Server = Apache/1.3.34 (Unix) PHP/5.0.5, Return code = 999                 , Date and Time = 2007/07/26 12:32, Internal Errors = Error opening configuration file ../acatalog/prompt.fil. No such file or directory
Program = SearchSc, Program version = 115   , HTTP Server = Apache/1.3.34 (Unix) PHP/5.0.5, Return code = 999                 , Date and Time = 2007/07/26 13:04, Internal Errors = Mallformed XML cart template (missing ImageLine)

[grant]

I don't think your network settings are at fault, i would start looking at the layouts,

Revert all your shopping cart and checkout pages to factory default

OR

if you can run multiple sites, i'd open a default site1- virgin actinic- and try to upload it with the current network settings. then you can pinpoint if its server space or your customisations at fault

I will try to revert to factory settings. Thank you for you help with this Pinbrook

[Darren B]

You log only contains what most people do, reminds me time to delete mine again i think

D

[grant]

I don't think your network settings are at fault, i would start looking at the layouts,

Revert all your shopping cart and checkout pages to factory default

OR

if you can run multiple sites, i'd open a default site1- virgin actinic- and try to upload it with the current network settings. then you can pinpoint if its server space or your customisations at fault

Right. I went to Design / Library / Layouts and reverted to factory settings evey thing in the

Checkout Area
Checkout Button
Checkout Prompt
Shoppng Cart Adgustments Lists
Shopping Cart Button
Shopping Cart Order Line Lists
Shopping Cart Product Details
Shopping Cart Summary
Shopping Cart Table
Shopping Cart Table Row

I then uploaded the site.

I cleared my cookies etc

AND THE PROBLEM IS STILL THERE

It still will not take the contents of the cart into the checkout area

I have spent 2 and half days now on this and am begining to hate the phrase "Your shopping cart is empty"

What else can I try guys??

[grant]

Should I redo the Help / Purge all and refresh website thing again after reverting the bits mentioned above to factory settings??

[pinbrook]

try my suggestion and upload a default site1 without any layout changes to the exsisting network settings

make sure you've got backups of the boat site

[grant]

This is what I am in the process of doing Pinbrook.

I have reimported the version 7 snapshot - and have not played with any layout settings yet.

I uploaded it to see if I could add something to the cart and keep it there.

But there are no "Add to cart" buttons??

Online ordering is on

Having a look in design view I see that the Add to cart button is shown or hidden by a block if thing

<actinic:variable name="IsAddToCartButtonShown" /> AND
(<actinic:variable name="NumberAttributesInPushButtonGrid" /> == 0)

So, it would seem that something is not set right in the shop, as the software is not showing this button. I remember after we had made all the design changes we wanted to we allowed ordering and uploaded but there was no Add to cart Button.

So we foricably put on in, but it would seem that there is a setting somewhere else that needs to be ticked or unticked to get the full add to cart cookie thing going correctly.

So, what are the parameters that show or hide the add to cart button apart from Allow/Suspend ordering??