I maybe wrong Dazza, that's just how i have seen it. If not though, then surely everyone would wait til new version released, then buy cover and get the new version at a reduced price?
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but isn't the idea of Actinic Cover to get "support"....with free upgrades?
Surely deciding between renewing and not renewing should be based on a possible need to technical support rather than wholely decided around when the new version is due?
That said, if V9 isn't likely to be around for another 9 months, then it's certainly money saving to wait say 6 months, take it out again and take advantage of the "free" upgrade when it comes along..and then just hope that between now and 6 months time, you don't need "Cover" support.
I only pay for cover on catalogue so it's a small price to pay for peace of mind for me (plus it just went down by £8 a month!) so I'd never cancel it anyway.. but I can see how more expensive packages could give rise to second thoughts.
I'm waffling..it's early LOLTracey
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You get a lot more from cover that just upgrades, discounts on my software and free emergency hosting for example, if your database dies, you can send it in for fixing. I'm quite happy to buy cover, the fee is worth it just for the customer support and I know that I am an unlucky bunny and the minute I stop buying it, everything will go horribly wrong and I'll noone to help (although I suspect I'd get help anyway :-))
I was a different story when I started out 5 years ago though - costs were kept to a minimum then.
Regards,Jan Strassen, Mole End Software - Plugins and Reports for Actinic V4 to V11, Sellerdeck V11 to V2018, Sellerdeck Cloud
Visit our facebook page for the latest news and special offers from Mole End
Top Quality Integrated label paper for Actinic and Sellerdeck
A4 Paper with one or two peel off labels, free reports available for our customers
Product Mash for Sellerdeck
Link to Google Shopping and other channels, increase sales traffic, prices from £29.95
Multichannel order processing
Process Actinic, Sellerdeck, Amazon, Ebay, Playtrade orders with a single program, low cost lite version now available from £19.95
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Originally posted by leehackIf you stop cover and then restart it once v9 is released, i think you will find that the upgrade is not included. I have always seen the upgrades provided free of charge as part of an ongoing cover/support contract.
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Originally posted by drounding. For me cover is purely to get the version upgrades.
The point I was making really is that Actinic have no real reason to look at the way they manage Cover (can't recall who mentioned that) because, as far as they're concerned, it works. It's paid-for support as and when needed with the added benefit of version upgrades included.
I agree with Jan though, it'd be sod's law that, if I cancelled it for 6 months to take it out again later, my site would go kaput the next day!Tracey
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Originally posted by droundingAs an example:
Cover for Business is 350 per year (without loyalty discount)
Upgrade Business to v8 is 350
£550 less 20% making it £477 plus vat.
Oh dear, I'm angry again.
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Originally posted by droundingJust had a look on the website.
As an example:
Cover for Business is 350 per year (without loyalty discount)
Upgrade Business to v8 is 350
Both the same price. So the only difference is the extra 'insurance' you get with cover.Tracey
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Originally posted by georgeWe have Multi-User with an extra pc (which we hardly ever actually use because two admin cannot do "catalog product stuff" at the same time which I didn't know at the time of purchase and was one of the main reasons for upgrading to M-U).
As for Cover - I'd like to think that Actinic Cover will sort us out if things go badly wrong, but so far I've been very disappointed with the support I've had on non-critical issues. Our web business is big enough and critical enough that it's not an option to not have it, but frankly I think that's what Actinic depend on.
The last issue I tried to get support on is a classic 'not a problem here, try reinstalling'; while the issue before that was little short of a farce as I led some hapless support desk worker by the nose through the problem over a period of about three weeks.
So I'm paying for the possibility that I might get help in a crisis and for a bunch of upgrades I don't have time to look at.
simon
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Funny you should say that, some of my sites are still running V8.5.0 because i cant be doing with the hassle of the upgrade again.
I am in limbo, as i am having to run 2 pc's one site on V8.5.1 and 3 on an earlier version, they will all move but should i even worry about it now? on leave as is until V9
Decissions decisssions, support have managed to fix a database problem for me, took a week but it ment i could move a V7 to V8, last one
D
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Originally posted by GravitySame here, V8MU MS, complete waste of money, we still have to sign off one pc to make the smallest alteration with pc2, then we have to send up from pc1 because to send from pc2 either takes forever or crashes.
Originally posted by GravityBet they didn't tell you V8 MU worked like wading thru glue did they?
simon
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You are probably not going to want to hear this but my MU works really well and was definately worth upgrading to. I don't make a lot of changes to content on my sites but it is nice to be able to stay at my desk when I use it. You get one administrator on at a time per site (so 1 person editing content) and multiple order processors. Enterprise allows multiple people to edit content though.
Regards,Jan Strassen, Mole End Software - Plugins and Reports for Actinic V4 to V11, Sellerdeck V11 to V2018, Sellerdeck Cloud
Visit our facebook page for the latest news and special offers from Mole End
Top Quality Integrated label paper for Actinic and Sellerdeck
A4 Paper with one or two peel off labels, free reports available for our customers
Product Mash for Sellerdeck
Link to Google Shopping and other channels, increase sales traffic, prices from £29.95
Multichannel order processing
Process Actinic, Sellerdeck, Amazon, Ebay, Playtrade orders with a single program, low cost lite version now available from £19.95
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Had my bill for cover the other day and cancelled it - I got a "Free" year when I bought the designer offer last year. I will wait until V9 comes out and see whats on offer then.
Is cover worth it - the $64,000 question? IMO it all depends on your skill level/business ie I never used it but some people I know use it all the time.
And yes it would be nice to be given a carrot by actinic for supporting the forum. Certainly this time round I will be leaving the alpha/beta testing of V9 to others as I wasted many many hours on V8 when I could have sat back and spent the time building sites.
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