I have a site being handed over to a client, it's actually in transit as i write. It's important that he is using the same version of actinic as i am, which is HFUA. I always try and use the latest versions, but to be honest with the amount of things that have gone wrong on 8.5.1 versions, i am certainly nervous on upgrading at a critical time in a project, so leaving well alone and sticking with HFUA.
So of course i direct him to your site to get the HFUA version. I get asked what he needs to get and from where as he doesn't want to mess things up. I then have a look myself and you provide HIZA plus a link for HFUA or HERA versions to click on. Once we click on that, we are greeted with the following:
v8.5.1 HIZA is incremental to the earlier v8.5.1 HERA and HFUA. It fixes various issues relating to desktop credit card encryption.
You will need to upgrade to this new release IF you have Card Encryption enabled, AND
You have multiple Actinic Business sites OR
You sometimes start Actinic v8 from the command line (e.g. for the automatic retrieval of orders, or using One Stop Automation from Mole End)
So if we don't fit that bill, and we just want HFUA download, how on earth do we go about getting it in a simple, logical and straightforward manner? I have ended up sending this guy to another website to get the download as your site is just plain confusing. This customer, who has just spent £950 with you, has just written these words in an email to me after visiting this other site to get the download he wants:
Hi Lee
Thanks for the link – why don’t Actinic have such a clear page?
That page tells me current edition is called 8.5.1_HIZA – previous is HFUA
We are running HFUA – shall I leave as it is or upgrade?
Cheers
This is your customers confused, not me, not any other designers, your users find your site confusing, how many times are we going to have to tell you to get this part of your site sorted out, it's plain shoddy. YOUR customers are going to exterior sites as they are easier to understand and get what they want - how can that be, it's just a simple list of files for heavens sake?
To top it off your support area hasn't even got the umpteen different 8.5.1 versions listed yet. For heavens sake can we get some basics right here please. You make the simplest things so darn complicated at times.
THE WAY FORWARD
1) A link to download the latest full version from this page, no patches, only full downloads available, why do we even have a patch facility? - problematic and plain ridiculous.
2) A link on the same page called something like 'to download previous versions of actinic' with a recommendation that the latest version should always be used. If you click on the link, it takes you to something like the support area page.
3) Only other thing needed is someone to take 5 minutes to update the support page each time a new version is released.
So simple.
So of course i direct him to your site to get the HFUA version. I get asked what he needs to get and from where as he doesn't want to mess things up. I then have a look myself and you provide HIZA plus a link for HFUA or HERA versions to click on. Once we click on that, we are greeted with the following:
v8.5.1 HIZA is incremental to the earlier v8.5.1 HERA and HFUA. It fixes various issues relating to desktop credit card encryption.
You will need to upgrade to this new release IF you have Card Encryption enabled, AND
You have multiple Actinic Business sites OR
You sometimes start Actinic v8 from the command line (e.g. for the automatic retrieval of orders, or using One Stop Automation from Mole End)
So if we don't fit that bill, and we just want HFUA download, how on earth do we go about getting it in a simple, logical and straightforward manner? I have ended up sending this guy to another website to get the download as your site is just plain confusing. This customer, who has just spent £950 with you, has just written these words in an email to me after visiting this other site to get the download he wants:
Hi Lee
Thanks for the link – why don’t Actinic have such a clear page?
That page tells me current edition is called 8.5.1_HIZA – previous is HFUA
We are running HFUA – shall I leave as it is or upgrade?
Cheers
This is your customers confused, not me, not any other designers, your users find your site confusing, how many times are we going to have to tell you to get this part of your site sorted out, it's plain shoddy. YOUR customers are going to exterior sites as they are easier to understand and get what they want - how can that be, it's just a simple list of files for heavens sake?
To top it off your support area hasn't even got the umpteen different 8.5.1 versions listed yet. For heavens sake can we get some basics right here please. You make the simplest things so darn complicated at times.
THE WAY FORWARD
1) A link to download the latest full version from this page, no patches, only full downloads available, why do we even have a patch facility? - problematic and plain ridiculous.
2) A link on the same page called something like 'to download previous versions of actinic' with a recommendation that the latest version should always be used. If you click on the link, it takes you to something like the support area page.
3) Only other thing needed is someone to take 5 minutes to update the support page each time a new version is released.
So simple.
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