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**MySweeper** · 13-Dec-2007, 12:59 AM

I changed the Mail Server Permissions from 0755 to 0770 and it seems to have taken me a step further with the Wizard. Now I can get to the Mail Server settings window at least but it times out from there.

Update: I reverted back the permissions to 0755 because it did not seem to help. Sometimes I could get a step further and sometimes I could not.

**Mike Hughes** · 13-Dec-2007, 08:26 AM

It looks like a permissions problem on the cgi-bin to me. The cgi-bin has to have permissions set to 755.

Mike

**MySweeper** · 13-Dec-2007, 05:32 PM

The catalog permissions are set to 0777 and the Cgi-bin is at 0755.

I experienced the same problem last July and this time the issue fix that I used then does not work.

I haven't done anything but download orders.

Meaning; no new products, updates, etc.

**Duncan Rounding** · 13-Dec-2007, 05:43 PM

Originally posted by MySweeper

...the same problem last July and this time the issue fix that I used then does not work...

What was the fix then?

**MySweeper** · 13-Dec-2007, 06:50 PM

I found my problem within the knowledge base.

It was something to do with a proxy as I recall.

Like I said, I have not changed anything within Catalog since.

**MySweeper** · 13-Dec-2007, 07:14 PM

What's interesting, is that I cannot find either one of the following two files on the server within the cgi-bin.

/home/jmichael/public_html/cgi-bin/ActinicSimple.cgi
/home/jmichael/public_html/cgi-bin/ActinicSimple.pl

**MySweeper** · 13-Dec-2007, 08:32 PM

Okay, I'm able to send/retreive email directly through the server.

Why I'm not receiving order confirmations, I don't know.

Nor are my customers able to get a receipt page after clicking next within Catalog.

Signed:

Frustrated

**Bruce** · 17-Dec-2007, 04:44 PM

Jeffrey,

Do you know if the server requires authentication? If it does, then you need to get a username and a password from your Host and enter it in the email settings area of the 'Network Setup' pane. Apply changes and then test the settings again, if that works, refresh the site and then let us know.

Do you use a payment service provider to collect payment, if so, can you check the link you have on the success / failure page? When you say in 'catalog' where exactly do you mean?

Kind regards,

**MySweeper** · 17-Dec-2007, 07:21 PM

Originally posted by Bruce

Jeffrey,

When you say in 'catalog' where exactly do you mean?

Kind regards,

Sorry!

Actually, I meant the Website.

Yes, the server requires authentication for which I use.

I had the exact same thing happen at the beginning of last July and thought I found my answer in the knowledge base.

Something to do with proxy settings but I don't use these settings because I have a single computer.

**MySweeper** · 17-Dec-2007, 07:31 PM

Also, I accept credit cards directly but use PayPal too.

It's when customers click the next button after entering their cc details that the problem occurs.

When customers choose PayPal then click next, they get the PayPal page but still no email.

While trying to access checkout page 3, the catalog crashes and I get multiple runtime error messages.

I tried re-installing the Catalog but this does not work.

**Duncan Rounding** · 17-Dec-2007, 08:17 PM

Uninstalling 'Java Runtime Environment 6 Update 1' resolves the problem. (Go back to 5.xx)

**MySweeper** · 17-Dec-2007, 10:06 PM

Thanks for the suggestion but I tried that and it did not help.

**MySweeper** · 18-Dec-2007, 06:12 PM

I'm in touch with support. Maybe they can help solve this issue. Appreciate those who have left suggestions.

**MySweeper** · 04-Jan-2008, 09:08 PM

Update:

This turned out to be a Hosting issue. The Web server's security had become so tight that it was not allowing scripts to run properly. After mentioning that I was forced to switch Web hosters, they acted quickly and moved me to a new server. All is well as of today.

Many thanks to all that have helped trouble shoot this issue.

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