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**RuralWeb** · 01-Jun-2008, 10:24 AM

the ecommerce one is the one you want then. You first need to activate it in analytics and then add the ecommerce tracking code that it will generate for you.

If you are using v9 all you need do is enter your analytics number in the box in marketing. Note there is a bug if you have upgraded a site - so you can apply the fix cd posted or paste the code into the reciept page as I described earlier.

**Bun** · 01-Jun-2008, 10:44 AM

Yeah, I've entered my Google Analytics account number in Actinic.....and I'm using V9.....though it is an upgraded site.

I've just had a look at the reciept page:

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd">
<html>
<head>
<title><actinic:variable name="PageTitle" /></title>

<actinic:variable name="BaseHref" />

<actinic:variable name="MetaTags" />

<actinic:block if="%3cactinic%3avariable%20name%3d%22IsP3PPolicyUsed%22%20%2f%3e"><link rel="P3Pv1" href="<actinic:variable name="P3PFullPolicyLink" />"></actinic:block>

<link href="actinic.css" rel="stylesheet" type="text/css">

<actinic:variable name="JavaScriptFunctions" />

<actinic:variable name="GoogleAnalyticsMarkup" value="Google Analytics Tracking Code" />

</head>

<body>

<actinic:variable name="GoogleAnalyticsMarkup" value="Google Analytics Variable Setup" />

<actinic:variable name="INNERLAYOUT" />

<actinic:variable name="GoogleAnalyticsMarkup" value="Google Analytics Order Transmission" />

</body>
</html>

And the code seems to be in place?

**Steve Indigo** · 03-Jun-2008, 05:41 PM

Oh, God....... Help...

I have read thero' the forums , talked and emailed tech support for about 6 weeks and it still not working.

and the tracking I had with V8.5 is not working either.

I am totaly stuck, with this one guys!

V9 has been a right head ache.

moan moan moan

**RuralWeb** · 03-Jun-2008, 06:06 PM

I have read thero' the forums , talked and emailed tech support for about 6 weeks and it still not working

TBH there is not much anyone can do without having the site to play with if you have done all you say.

**mpwildeman** · 09-Oct-2008, 12:38 PM

yet more posts of this matter.

this one is specific to Ecommerce NOT Google Analytics. I understand the difference though some people are getting confused.

Since V9 I've lost my Ecommerce data, I also lost my Analytics data but I've got that back now. It is tracking the transaction (number of sales per period) but not other data e.g. Total Value, Tax, Shipping etc.

I've read through all the posts (I think) and decided to go back to the old way (it worked fine in V8) and simply add the code in the Receipts page. So I copied the code from Google and added it. I then inserted what I think is the right variables.

<script type="text/javascript">
var pageTracker = _gat._getTracker("UA-MYID");
pageTracker._initData(); pageTracker._trackPageview(); </script>

<script src="http://www.google-analytics.com/ga.js" type="text/javascript"></script>

<script type="text/javascript">
var pageTracker = _gat._getTracker("UA-MY ID");
pageTracker._initData();

pageTracker._addTrans(
"<actinic:variable name="OrderDateOnlineXML" />", // Order ID
"Big Matts", // Affiliation
"<actinic:variable name="Total" />", // Total
"<actinic:variable name="Tax1" />", // Tax
"<actinic:variable name="Shipping" />", // Shipping
"", // City
"", // State
"" // Country
);

pageTracker._addItem(
"<actinic:variable name="OrderDateOnlineXML" />", // Order ID
"Big Matts", // SKU
"<actinic:variable name="ProdRef" />", // Product Name
"", // Category
"<actinic:variable name="Price" />", // Price
"<actinic:variable name="Quantity" />" // Quantity
);

pageTracker._trackTrans();
</script>

But as I said it doesn't seem to be working.

a) have i got the wrong variable?
b) There is still the "Goggle Analytic Order Transmission" layout code (which looks like the same thing) - would that being still active be messing up my code?
c) or am I running round in circles round the wrong tree?

Any help would be great

Matt

**Goz** · 09-Oct-2008, 01:39 PM

If you've added your own GA code, have you disabled GA in Actinic?

Go to Marketing > Google Analytics and make sure "Enable Google Analytics" is not ticked.

Having said that, GA in V9 works fine for me - I just followed the directions in Actinic Help.

**Webfaced** · 09-Oct-2008, 02:33 PM

Originally posted by mpwildeman View Post

I copied the code from Google and added it. I then inserted what I think is the right variables.

Code:

<script type="text/javascript">
var pageTracker = _gat._getTracker("UA-MYID");
pageTracker._initData(); pageTracker._trackPageview(); </script> 

<script src="http://www.google-analytics.com/ga.js" type="text/javascript"></script>

<script type="text/javascript">
  var pageTracker = _gat._getTracker("UA-MY ID");
  pageTracker._initData();

  pageTracker._addTrans(
    "<actinic:variable name="OrderDateOnlineXML" />",                                     // Order ID
    "Big Matts",                            // Affiliation
    "<actinic:variable name="Total" />",                                    // Total
    "<actinic:variable name="Tax1" />",                                     // Tax
    "<actinic:variable name="Shipping" />",                                        // Shipping
    "",                                 // City
    "",                               // State
    ""                                       // Country
  );

  pageTracker._addItem(
    "<actinic:variable name="OrderDateOnlineXML" />",                                     // Order ID
    "Big Matts",                                     // SKU
    "<actinic:variable name="ProdRef" />",                                  // Product Name 
    "",                             // Category
    "<actinic:variable name="Price" />",                                    // Price
    "<actinic:variable name="Quantity" />"                                         // Quantity
  );

  pageTracker._trackTrans();
</script>

Anyone know if the variables Matt had added are correct?

Matt, did you get this sorted by disabling Actinic's Google Analytics add in?

**mpwildeman** · 09-Oct-2008, 02:39 PM

I haven't disabled GA addin yet as I'm using that for the standard Analytics stuff, which is working ok.

I have now removed the "Goggle Analytic Order Transmission" which is the part of it that related to Ecommerce tracking (I think?). However still waiting for data to feed through, can take a few hours before data shows up apparently.

I'll keep you informed. I suspect I'll have to turn off all the GA pluggin and go back to the good old fashioned "manual" way that worked before, but finger crossed.

As for the variables - I guess it will vary from site to site but the important ones like - total, shipping, tax should be the same for everyone? I hope? But happy to be put right.

Matt

**Dorian** · 05-Nov-2008, 01:02 PM

Actinics repsonse to the e-commerce issue

Sorry to add yet another post on this matter, but after raising it with Actinic Support, I have finally received an official response from them - and it only took them a month to get back to me to tell me it doesn't work! This is their reply:

"I have some information as to why you have been experiencing problems with Google Ecommerce Tracking. Google analytics is integrated with our v9 software however; currently it doesn't really work with the Google ecommerce tracking. This requires different scripts to the analytics code and is still currently a wish list item to get it correctly integrated and functioning. I have checked with developers about this issue and I�m afraid there is no current work around. Again apologies for inconvenience."

**party_pete** · 17-Feb-2009, 12:37 PM

Are there any more recent updates to this situation?

I recently upgraded from v9.0.2 to v9.0.3 IMMA and Google Analytics was working fine but now (even though no setting have been changed) I get all the usual data in GA but nothing under the Ecommerce Tab.

I me being me, I cant see what has changed if anything

**Dorian** · 19-Feb-2009, 09:35 AM

Hi Pete - well I've never even got the e-commerce to work, only GA. It's an e-commerce software package so I'm dissapointed they don't have e-commerce tracking working. Let me know if you ever get it working.

**Rich Brady** · 19-Feb-2009, 10:34 AM

I've got e commerce set to Yes and the for the goal settings see attached image.

I remember having a problem early on with this, so I binned the first tracking number and created a new Analytics account with these settings and it works.

Remember to change your Script ID Number...

Attached Files

GA.gif (22.4 KB, 323 views)

**TraceyHand** · 19-Feb-2009, 10:45 AM

does that just say /bin/caxxxxxx.pl , Rich?
bin? as opposed to cgi-bin?

**Rich Brady** · 19-Feb-2009, 10:52 AM

Yep, but that's to do with the hosts... Sorry I should have mentioned that. Well spotted!

**TraceyHand** · 19-Feb-2009, 10:57 AM

ok..was just checking

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Google Analytics Loss of e-commerce data

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