Google Analytics Loss of e-commerce data

[party_pete]

Mal @ Rural Web Design fixed mine.

What a decent chap

[RuralWeb]

More tea vicar

[Dorian]

Hi WebD - your screen shot shows exactly what I have and I have also checked and I have the new Google code: http://www.google.com/support/google...n&answer=55528
However, I still get no E-Commerce functionality in my Analytics - just the usual GA about page views, visitors etc.

[Rich Brady]

Is you script ID up to date?

The only thing I can suggest then, is that you set up a new Analytics account and try the new number in V9.

[Dorian]

I guess I could set up a new account, but wouldn't I loose all my last years data? I'd really not want to lose that.

Sorry, but what do you mean by script ID - what's that?

Dorian.

[Rich Brady]

Web | Network Setup

You'll find your script ID number on the bottom left.

The 2:

/bin/ca000002.pl

is the script ID, if it's different edit GA.

You will only loose last years data is you delete the existing account. A new account may make any difference, but I swear this set up is exactly the same as the previous account only this time e commerce is working.

[Dorian]

O.K. - this is what I have:

ttp://www.itmustbegreen.co.uk/cgi-bin/ca000001.pl

[Richardpixel]

Have people managed to get this working?

I have a client site which I cannot get it to work for: http://www.staychilledusa.com/

The site is running Actinic V9.0.3.0.0.0.IMMA and is using the standard integrated Google Analytics code. i.e. I have not changed/added anything Google related into the site, except the client's Google Web Property ID.

I have followed all of the steps in Actinic Help and on this thread but get Google to record any E-Commerce data.

Does anyone have any ideas?

[Darren B]

In a word Richard NO!

I have tried everything, the ecommerce sales and products works fine, goals is a no go, i have upgraded to v9.0.4 on a few sites so will check to see if it is working now, although i doubt it will make any difference.

[Darren B]

Ooooh i take it back

one site is now working, after months of it not working it now shows me my goal conversions, though i only achieve 25% to reciept - is this good or bad, i dont really know.

im off to check other sites now

[Richardpixel]

Hi Darren,

Thanks for the quick response and great news that it is now working for at least one of your sites.

The thing is, I seem to be getting the Goal Conversion on the receipt, but I'm not getting any E-Commerce data at all:




Are you actually getting any E-Commerce/product data?

Could this be a PayPal issue?

[Darren B]

Having checked another site, i get ecommerce data but no goal conversion. I have checked the reciept page and have found some extra google tracking code so have deleted this. I think it was from adwords a while ago.

So fingers crossed it will start to pick up the goals now.

So in essence your problem is the opposite way around to me

[Richardpixel]

This is very frustrating and yes Darren, it does appear that we have opposite problems.

I do think that PayPal may be causing and issue for this site.

Darren, I presume that your sites which are receiving E-Commerce data are not using PayPal?

[Darren B]

The do use paypal but not as the main psp, i think there was a hot topic about this somewere

But you mentioning this has reminded me about a discussion on another forum and conversion rates, thank you

[Richardpixel]

Have not been able to find that hot topic so far, but I'll keep looking.

In the meantime, a snapshot is on it's way to support, so maybe they'll be able to shed some light on it.