Print error

[lessharma]

Hi all,

I've recently starting getting this error if I try and print a Data Entry, Packaging List or Invoice via Actinic. It's never happened before, can anyone help.


Error in File C:\Program Files\Actinic v8\DataEntry.rpt:
Page header or footer longer than a page.

[TraceyG]

Hi Les,

I've never seen that actual error before, do you have a custom report?

Can you try the instructions in this knowledgebase article and see if that helps.

[lessharma]

Thanks Tracey, I'll try it.

[NicolaUK]

I've just tried that fix but am still getting

Error in File C:\Program Files\Actinic v9\Invoices.rpt:
No default printer.

Any ideas?

Other sites are fine

[NicolaUK]

Scrub that, can't print from any of the sites now

[Duncan Rounding]

Try this:
1. Close Actinic
2. Delete the reg key as per the referenced post.
3. Change the default printer to another one and print a test page (a pdf printer will work as well if you only have one printer).
4. Change the printer back to the one you want, and again print a test page.
5. Open Actinic and, with your fingers crossed, try and print something.

[NicolaUK]

Duncan that's exactly what I'm doing now

Edit - I've deleted each site's printer settings, deleted the printer, restarted windows and am crossing my fingers.

[NicolaUK]

And that appears to have done the trick, thanks

[NicolaUK]

And it's back worse than anything now

Was working fine then an hour later nothing, can't print from any other app either. Have deleted/added printer/restarted/deleted keys and I'm just getting

You do not have permission to use the selected printer. If you need access, contact your system administrator

It is an admin account though

[NicolaUK]

And about 5 hrs on is working again, have come to the conclusion that unless you're printed a page via the Mac first - I'm running Actinic via Parallels - printing in XP will just fall over.