We have had a couple of stange orders go missing over past month
The customer has ordered and paid by Protx, Received notification of order from actinic but timed out at Protx
They have sent us a copy of the actinic confirmation page, but no record can be seen in pending, completed or PPSR
When checking Protx for order it shows up with order number as well as timed out details
In the past we always got the confirmation order after they had picked the payment method and then went to protx so even if the did not complete the order they would show up as a actinic order but just without payment
It looks like something has changed and we dont get the confirmation email or order showing if Protx times out
The customer has ordered and paid by Protx, Received notification of order from actinic but timed out at Protx
They have sent us a copy of the actinic confirmation page, but no record can be seen in pending, completed or PPSR
When checking Protx for order it shows up with order number as well as timed out details
In the past we always got the confirmation order after they had picked the payment method and then went to protx so even if the did not complete the order they would show up as a actinic order but just without payment
It looks like something has changed and we dont get the confirmation email or order showing if Protx times out
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