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    Multi-user Very Slow

    just upgraded our 2 user system to the revised 9.02 and sync server problems are fix

    Problem is it to slow to use, sometimes needing to wait over 5 mins for an order to come up.

    Dont think it's a problem with software but need help to resolve.

    packard bell vista pc's

    model imedia x2414

    spec can be found here : http://support.packardbell.com/uk/it...0128501&g=1400

    we did our inital site using old xp machines and seemed to work fine and fast apart from the sync server thing but since changing pc's to vista ones , now to slow.

    The main pc holding actinic is very fast with no problems just the slave pc connecting to it with the problem

    tried: link via a mapped drive
    link via network -> pc -> shared folder

    both very slow
    David Mawson
    Phoenix Trading

    http://www.sweetswholesale.co.uk - Wholesale confectionery suppliers

    #2
    have you got SP1 installed on the vista machines, it fixes a number of issues with sloooooooooooooooooooooooow networking

    Comment


      #3
      not sure how do i check

      did find this on the actinic support site:

      Actinic MultiUser / Enterprise
      (Access version)Due to known Issues with Microsoft Access databases becoming corrupted when they are shared from a Vista machine, it is strongly recommended that the shared database is installed on an earlier version of Windows.
      David Mawson
      Phoenix Trading

      http://www.sweetswholesale.co.uk - Wholesale confectionery suppliers

      Comment


        #4
        You can also turn off all of the Vista display bells and whistles, this speeds things up no end as well. There are details on how to do this here :

        http://moleend.helpserve.com/index.p...barticleid=110

        Regards,

        Jan
        Jan Strassen, Mole End Software - Plugins and Reports for Actinic V4 to V11, Sellerdeck V11 to V2018, Sellerdeck Cloud
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        Comment


          #5
          update and installing the sp1 update now, 450mb download thats one hell of an update !!!! + takes over an hour to install.

          tried switching server pc to an old xp machine and actinic works much faster, this is before I installed the sp1 update.

          will test out to see which works best but looks like i am going to have to swich back to xp for the time being.

          Does anyone else running multi-user do so under vista or is it just us with the problem.



          Is there are recommend system setuop for running business plus as I cannot find one on actinic site
          David Mawson
          Phoenix Trading

          http://www.sweetswholesale.co.uk - Wholesale confectionery suppliers

          Comment


            #6
            Yeah same problem here... did you manage to fix?

            Comment


              #7
              Multi User slow

              I've got Multi user set up on Windows Server 2003. The client machine is XP pro.

              Actinic 9.0.2.

              I have the same issue with speed. On the client machine you can select a product and the details pane will grey out for anywhere between 5 - 10 mins. This was running fine until about 2 weeks ago.

              I'm not handling the IT for the client but I've checked with their IT provider and they advise both machines have auto updates on. Has anyone come across this or a possible fix?

              Comment


                #8
                Morning Duncan / David,

                If you could both send me a snapshot of your sites we can do some further testing to see where the problem lies.

                If you could email them to bdyer (a) actinic . co . uk

                Many thanks,

                Ben
                Benjamin Dyer
                CEO - SellerDeck Ecommerce Software for SME's

                SellerDeck is the new name for Actinic Desktop

                Have you tried searching the Knowledge Base?

                Comment


                  #9
                  Hi

                  Any updates on slow network issues running multi user?

                  Appreciate if anyone else is suffering from slow network with business plus multi user v9
                  http://www.belmoretools.com

                  Drywall & Plastering Tool Specialists

                  Comment


                    #10
                    Yep... running XP Pro and Vista... irritatingly slow at times.

                    Comment


                      #11
                      Much better in 9.0.3

                      Comment


                        #12
                        Yes

                        Running main actinic database on main computer with ethernet links to three other machines all on XP

                        Main machine say change site takes about 15 seconds butother machines take abot 1 min maybe more
                        Chris Ashdown

                        Comment


                          #13
                          Mal

                          Would you say it's safe to upgrade live site to 9.03? really need my workstations to be able to access database a lot quicker that it is at present

                          Cheers
                          http://www.belmoretools.com

                          Drywall & Plastering Tool Specialists

                          Comment


                            #14
                            Would you say it's safe to upgrade live site to 9.03?
                            NO - its beta software due to be released live in a week or so

                            Comment


                              #15
                              I have similiar problem

                              Originally posted by BelmoreBoy View Post
                              Appreciate if anyone else is suffering from slow network with business plus multi user v9
                              Yes I am having even worse problems. I'm a Newbie - bought Business Plus 2 weeks ago plus 1 extra user licence. Bought 2 x brand new VISTA laptops.

                              I just keep getting Synch Server Failed - restart Actinic everytime I try and make a change on User machine. Actinic Support is currently working on prob - its been passed to the Development people on Monday.

                              I will keep eye on this post would would appreciate any snippets of info (eg the SP1 thing). It's really helpful for people like me. Good luck !
                              8mm cine to dvd transfer

                              The only problem with an open mind is people keep trying to fill it!

                              Comment

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