Digital download emails not being sent

[bowraven]

Hi Forum,

I am having problems that none of my customers are receiving an email with the download link - I do not receive the confirmation email either - the boxes in business settings are checked - please help

[Bruce King]

This is happening because your customers are not seeing the receipt page. Check to see if once your customer reaches the Payment Service Provider page, if they get bounced to the receipt page or, if they click through to return to your site. The download link is available on the receipt page and the confirmation email to yourself and the email with the link in it is despatched on your customer clicking the 'OK' or 'Done' button there.

Kind regards,

[bowraven]

Thank you

Hi Bruce, thank you - what can I do to make sure they do this any ideas please

[TraceyHand]

first thing to check would be your PSP.
Who are you using?
They may require to you enter a redirect URL at some point?
I assume you've tested your order process/checkout? Were you directed to a receipt page after paying?