PROTX payments

[jackhartley]

Hi all,

I have just tried install PROTX payments on a site of mine: http://www.byretech.com/

Everything seems to work fine in test mode, but when I switch to production mode I get a problem. Transactions get as far as the final stage, but the 'next' button that transfers you to PROTX disappears and the site doesn't automatically redirect you as it suggests.

I have been through the PROTX setup guide twice and can't see where I'm going wrong. Any help would be welcome!

Jack

[TraceyG]

Hi,

This has been posted many times on the forum. See this knowledge base article.

[jackhartley]

Thanks, Tracey.

That's getting me over to PROTX at least, but I have another error now:

This transaction attempt has failed. We are unable to redirect you back to the web store from which you were purchasing. The details of the failure are given below.

Status: INVALID

Status Detail: 5030 : Unable to decrypt the request message. This might be caused by an incorrect password or invalid encoding.

Will try going through the PROTX setup again and let you know how I get on.

[pinbrook]

the 5030 error is also well documented in the forum, a quick search will reveal the possible solutions

[jackhartley]

Cheers, Jo.

Yes I've been able to fix it now - the error wasn't showing up in the v9 forum, but it's available if you search the whole community.

Thanks again

[pinbrook]

don't forget for psp issues the version of actinic can be irrevevant.

and of course there is also a separate psp forum