Script errors - Big problems! Please help!
Hi, my company have recently upgraded to V9.02 from V8 for a client's website. We did the upgrade using site snapshots from V8, and a new html template for the design. All was well (surprisingly - I expected problems!) on the test webspace we used, and all cart and checkout features etc seemed to be working fine when used. Yesterday I came to test that a new offer was working in time for the site launch (supposed to be today).
To my surprise and dismay the add to cart button produced a page where all the images where absent, as did the checkout button. I returned to the other test version of the site (identical to it) that had been placed on a different web address and webspace and found that the cart and checkout buttons and pages still all worked fine- I could add products to the cart and take it to checkout and ALL the images where displaying. With no changes made by this morning, both versions of the site in different locations where now not displaying the images. What I found interesting was that as soon as the scripts started executing they were looking for the images in the CGI-BIN folder, instead of in /acatalog/ & /images/ and the site root folder like they should, as if the script was not seeing the website structure above the CGI-BIN folder. To clarify, the images all display fine when I am browsing the HTML parts of the site, but not when I activate a script. So I went through these forums time and again, and double checked the CGI-BIN folder setup repeatedly with any number of different settings. Some settings returned 'could not move to CGI-BIN folder' errors when I attempted to test my network settings. I tried using example settings for someone else' set up with 1and1 (our host) to no avail. I have tried checking folder permissions (755 and 777 for CGI-BIN and acatalog respectively) and these are set correctly. Now Actinic is not returning an error when I test the network settings, yet when I attempt to use the cart or checkout functions I get an error message:
'A General Script Error Occurred
--------------------------------------------------------------------------------
Error: Error opening /CGI-BIN/81Z149Z32Z132A1221561727B27783.session (No such file or directory)
--------------------------------------------------------------------------------
Press the Browser back button and try again or contact the site owner'
My network settings are as follows:
HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST
WEBSITEURL http://www.mysite.com/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS true
PATHTOPERL #!/usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
CATALOGURL http://www.mysite.com/acatalog/
ONLINESTOREFOLDERNAME acatalog
CGIBINURL http://www.mysite.com/CGI-BIN/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST www.mysite.com
FTPUSERNAME u42901476
FTPPASSWORD xxxxxxxxxx
PATHTOCGIBIN /CGI-BIN/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG ../acatalog/
Any help would be much appreciated - it's a big client and the site was ready to go live as far as they (and I) was concerned. Any thoughts on why this has happened without any interaction? No changes to the site or any script files have taken place.
Desperate, suddenly balding and more than slightly sick of purging and refreshing!
Update - Without any further changes the site has reverted to not displaying the images when I try to add to the cart, view the cart or checkout! I no longer get the 'General Script error' message. Very confused as no changes have been made since the initial post earlier today!
To my surprise and dismay the add to cart button produced a page where all the images where absent, as did the checkout button. I returned to the other test version of the site (identical to it) that had been placed on a different web address and webspace and found that the cart and checkout buttons and pages still all worked fine- I could add products to the cart and take it to checkout and ALL the images where displaying. With no changes made by this morning, both versions of the site in different locations where now not displaying the images. What I found interesting was that as soon as the scripts started executing they were looking for the images in the CGI-BIN folder, instead of in /acatalog/ & /images/ and the site root folder like they should, as if the script was not seeing the website structure above the CGI-BIN folder. To clarify, the images all display fine when I am browsing the HTML parts of the site, but not when I activate a script. So I went through these forums time and again, and double checked the CGI-BIN folder setup repeatedly with any number of different settings. Some settings returned 'could not move to CGI-BIN folder' errors when I attempted to test my network settings. I tried using example settings for someone else' set up with 1and1 (our host) to no avail. I have tried checking folder permissions (755 and 777 for CGI-BIN and acatalog respectively) and these are set correctly. Now Actinic is not returning an error when I test the network settings, yet when I attempt to use the cart or checkout functions I get an error message:
'A General Script Error Occurred
--------------------------------------------------------------------------------
Error: Error opening /CGI-BIN/81Z149Z32Z132A1221561727B27783.session (No such file or directory)
--------------------------------------------------------------------------------
Press the Browser back button and try again or contact the site owner'
My network settings are as follows:
HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST
WEBSITEURL http://www.mysite.com/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS true
PATHTOPERL #!/usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
CATALOGURL http://www.mysite.com/acatalog/
ONLINESTOREFOLDERNAME acatalog
CGIBINURL http://www.mysite.com/CGI-BIN/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST www.mysite.com
FTPUSERNAME u42901476
FTPPASSWORD xxxxxxxxxx
PATHTOCGIBIN /CGI-BIN/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG ../acatalog/
Any help would be much appreciated - it's a big client and the site was ready to go live as far as they (and I) was concerned. Any thoughts on why this has happened without any interaction? No changes to the site or any script files have taken place.
Desperate, suddenly balding and more than slightly sick of purging and refreshing!
Update - Without any further changes the site has reverted to not displaying the images when I try to add to the cart, view the cart or checkout! I no longer get the 'General Script error' message. Very confused as no changes have been made since the initial post earlier today!
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