Another Fatal Error

[jamesah]

I have just received a snapshot from a client and on attempting to import it I have been asked to contact Actinic. The error is:
FATAL ERRORS
The selected file does not contain a Site group - it contains a user-selected import.
I have had a search of the forum and found nothing similar. Anybody got any ideas. Thanks.

[Rich Brady]

The only time I've seem this is when there has been a problem during the Export Snapshot process.

I had an issue with V9 not exporting a snaphot properly (another story), but during my investigation I tried importing the snapshot file that had been created, dispite the export failing.

Did your client mention that there was a problem during export?

[jamesah]

The client mentioned nothing. Though she said there was an error when trying to upload but i think that was a filename clash. We do transfer it using an online 'store and share' facility but I can't imagine this would cause any trouble. I will investigate further. Thank you.

[leehack]

You can see the version of the snapshot in the text window that comes up as the import procedure starts, it is logged into the snapshot.

[NormanRouxel]

Open Snapshot in Notepad. There's a plain text preamble before the Zippped data that contains the version info.

[DarrenSpink]

The only time I have had something like this is when I new client sent me a snapshot from a cracked version of actinic.