Hi,
We have just got Actinic to Sage Link working and it is doing some very strange and seriously worrying things. Every time we export orders into Sage it has created the customer account and invoice fine but it has also changed previous invoices. It puts product lines from the order we are downloading onto other invoices, obviously making them wrong (although the invoice amount remains correct).
It is doing this even if we export orders one at a time and if all previous orders have been posted on the Sage system. We now have several orders that are wrong and, as they have been posted before this happened, cannot be changed or deleted, causing us all kinds of accounting and stock control headaches. We have stopped using Sage Link until we get this sorted. Link was the main reason we bought Actinic Business and we are gutted that it is not working.
We have Actinic Business V9.0.2 and the latest version of Link, downloaded from the Actinic site. We have Sage 50 Accounts Professional 2008. We have been using Sage for almost 2 years and this only started happening the day we started using Link.
Really hoping someone can help!
We have just got Actinic to Sage Link working and it is doing some very strange and seriously worrying things. Every time we export orders into Sage it has created the customer account and invoice fine but it has also changed previous invoices. It puts product lines from the order we are downloading onto other invoices, obviously making them wrong (although the invoice amount remains correct).
It is doing this even if we export orders one at a time and if all previous orders have been posted on the Sage system. We now have several orders that are wrong and, as they have been posted before this happened, cannot be changed or deleted, causing us all kinds of accounting and stock control headaches. We have stopped using Sage Link until we get this sorted. Link was the main reason we bought Actinic Business and we are gutted that it is not working.
We have Actinic Business V9.0.2 and the latest version of Link, downloaded from the Actinic site. We have Sage 50 Accounts Professional 2008. We have been using Sage for almost 2 years and this only started happening the day we started using Link.
Really hoping someone can help!
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