Actinic Unexpectedly Quits

[Jan]

What XP service pack level are you running with?

Regards,

[markburley]

Jan - We have loaded service pack 3.

Jo - Have sent you a PM

[pinbrook]

On playing with Mark's snapshot i get the same behavour, ie sometime during upload the upload quits with no error messages, but the upload is incomplete.

[leehack]

I have this intermittently on a number of sites also, i have done for a while now. Upload just stops as though someone clicked cancel, start it up again and it goes through fine.

[pinbrook]

when i restarted the upload i could see it sending more files, but i killed the upload as i was just testing the snapshot to confirm Mark's environment wasn't the catalyst to the problem

[markburley]

Thank you Jo for trying this - Actinic are still looking into this for me - will report back as soon as I hear anything further. I am suprised only a few sites are having this problem.

[Noncents]

I'm having this issue too. Heavily modified, lots of products, uploads fail frequently. Can't even run a snapshot!!! Any ideas yet?

[pinbrook]

I'm having this issue too. Heavily modified, lots of products, uploads fail frequently. Can't even run a snapshot!!! Any ideas yet?

best plan at the mo is to contact actinic support as any resolution to this will have to come from them, the more snapshots and example failing sites the easier it will be for them to find the solution.

although in your case you may find the failure to snapshot is more indicative of a data corruption which might in turn resolve the upload.

[PAULNEEDHAM]

We now have this problem too. Lots of products, but no modifications at all. No problems with snapshots. Actinic, any answers?

[markburley]

I still have this problem. I would suggest that you contact support - they still seem to beleive that it is only one or two users with this problem.

[Orchid]

Did anyone solve this cos I'm getting it now on a site we've been doing quite a bit of work on - lots of UDPs

[cbarling]

We have reproduced a couple of problems in this area and they have been fixed in v9.0.4 which is nearing completion.

Chris

[Orchid]

thanks for the update Chris.

[auztin100]

Actinic 9 randomly closes on me, slightly modified, a handfull of products, it doesn't neccessarily have to be running an upload either, just randomly ... XP Professional, service pack 3 ...


Also, even in the content tab (no design preview) every now and then when I select something, the whole thing stops for maybe 30 seconds, and then everything is ok again for a while,

very very annoying.

[Benjamin Dyer]

Paul, Mark and Austin,

I would be very keen to take a look at your snapshots personally. If you have already sent one into support I can grab it from them, alternatively just mail me via the community.

Thanks,

Ben