Problem with refund/sales analysis

[Sophia]

Hiya,

I've got an ongoing problem that continues since I updated to the latest version.
When I cancel and refund an order, it is not reflected on the sales analysis. The funds are down but the stock still shows the same amount. How do I get a refund/cancelled order to reflect in my sales analysis for that day?

At the moment I am having to account for it manually by writing notes on the analysis sheets - not the best option.

Thank you,

Sophia

[TraceyG]

Hi Sophia,

It looks like there may be an issue with that report. I've asked the development team to comment and will post back as soon as I've heard from them.

[TraceyG]

Hi,

I'm sorry for the delay but I've finally got an updated Sales Analysis report that should no show any cancelled products. Take a backup of your current SalesAnalysis.rpt file (found in c:\program files\actinic v9) and then unzip the attached into the same folder.