Our website somehow seems to have developed a fault somehow and we cannot properly retrieve our orders. I think I have to look for an .ordx file, but I don't know where abouts to find it or even how big it will be. Does anyone else know?
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Order files are all stored within the acatalog folder on your web server. I wouldn't advise moving them around without the guidance of Tech Support - especially if you are not familiar with the order and payment files and how they work. -
It was tech support who advised about this and said to rename them from .ordx to .ord but I can't find them anywhere within the acatalog folder.Comment
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The acatalog folder can be a busy place. Have you tried sorting the folder by File Type and finding it this way?Comment
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I've found the files now. They're 0 bytes though. Does this mean there's nothing I can do to access them?Comment
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Sounds like there is nothing in them to access anyway.Comment
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That's what I mean.Comment
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Yes I did try renaming them. What can I try opening them with?Comment
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were you able to rename them?Originally posted by fgs View Post
Did Support tell you to 'open' them? If so, how? Did you ask?TraceyComment
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Yes I was able to rename them. Stupidly enough I didn't think to ask what to open them with or how! I've tried a txt editor but it just opens a blank document, so maybe this is right and it is genuinely an empty file.Comment
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Corrupt files, particularly those that hold text data often clear themselves and show 0bytes. Unfortunately AFAIK there's no other way to get the order onto your system. Looks like it's your turn to look like a tit by phoning your customer and saying "Uh, I've got your payment but, erm, what did you, um, order?" - don't worry, it's a rare practise but somebody's gotta do it.Comment
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Lol. I see. Ok then, thanks a lot for your help and input to this matter. Of all the 1000's of orders we've had, nothing like this has ever happened before.
TomComment
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