My apologies if a similar problem has been solved in the past, but searching returned no similar problems with answers that could help me.
Basically, we are running our site(s) in Actinic V 9.0.3, and on one of our major sites we wanted to implement a buy one get one free offer, where the cheapest product is offered for free. The relevant product group was set up (all - with all products in) and the offer was set up as exactly according to the Actinic Help file example of how to set up a two for one offer:
Enabled
Based on: Trigger Value: 2
Product Group: All
% off cheapest
Reward Amount = 100%
I tested this before live online the offer was due to go live and it appeared fine. However, since then another member of staff tested it (again live online) and this is where it started behaving unusually.
Often when I add two products it doesn't offer the cheapest free, and says 'if you buy one more you can get the cheapest free', which would mean my offer Is 'buy two get one free,' which is obviously not what we want. Under other circumstances it tries to give a single cart item away free without other products being added, and on other occasions doesn't mention an offer at all, no matter how many products I add. On other occasions it actually calculates the offer correctly! In short, it's gone crazy.
To be clear: In between live tests I have been
a) Purging and refreshing the website
b) completely deleting all temp internet files and cookies in my browser to ensure no cookies containing old site data are present.
And also:
All products are in one group, so separate groups isn't the problem.
The Discount is set to calculate at the cart stage, but we have tried at the end of the checkout process to similar results.
We have applied numerous offers before and never had this problem.
There are no other offers currently live, in fact there are no other offers in the Discounts and Surcharges Tab at all.
Currently 'one reward per offer' is unchecked but i have tried both on and off. Initially we wanted the 2 for 1 offer to be a rolling thing, so if the customer added four items they would get two free. As it stands, it would be nice to have it work consistently at all!
So, I am totally at a loss, and have searched this forum and the KB for anything similar to no avail.
I would really appreciate any assistance from the board, as the offer is mentioned in marketing literature and is now currently supposed to be live! Which could be a problem for our customers who will be faced with either free products, no offers, or offers that do not work correctly!
If there is any other information you require please don't hesitate to ask.
Thank you kindly, Chris
Basically, we are running our site(s) in Actinic V 9.0.3, and on one of our major sites we wanted to implement a buy one get one free offer, where the cheapest product is offered for free. The relevant product group was set up (all - with all products in) and the offer was set up as exactly according to the Actinic Help file example of how to set up a two for one offer:
Enabled
Based on: Trigger Value: 2
Product Group: All
% off cheapest
Reward Amount = 100%
I tested this before live online the offer was due to go live and it appeared fine. However, since then another member of staff tested it (again live online) and this is where it started behaving unusually.
Often when I add two products it doesn't offer the cheapest free, and says 'if you buy one more you can get the cheapest free', which would mean my offer Is 'buy two get one free,' which is obviously not what we want. Under other circumstances it tries to give a single cart item away free without other products being added, and on other occasions doesn't mention an offer at all, no matter how many products I add. On other occasions it actually calculates the offer correctly! In short, it's gone crazy.
To be clear: In between live tests I have been
a) Purging and refreshing the website
b) completely deleting all temp internet files and cookies in my browser to ensure no cookies containing old site data are present.
And also:
All products are in one group, so separate groups isn't the problem.
The Discount is set to calculate at the cart stage, but we have tried at the end of the checkout process to similar results.
We have applied numerous offers before and never had this problem.
There are no other offers currently live, in fact there are no other offers in the Discounts and Surcharges Tab at all.
Currently 'one reward per offer' is unchecked but i have tried both on and off. Initially we wanted the 2 for 1 offer to be a rolling thing, so if the customer added four items they would get two free. As it stands, it would be nice to have it work consistently at all!
So, I am totally at a loss, and have searched this forum and the KB for anything similar to no avail.
I would really appreciate any assistance from the board, as the offer is mentioned in marketing literature and is now currently supposed to be live! Which could be a problem for our customers who will be faced with either free products, no offers, or offers that do not work correctly!
If there is any other information you require please don't hesitate to ask.
Thank you kindly, Chris
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