excessive payment received
Hiya,
Some of my orders are coming through saying "excessive payment received." When I go into payments it shows that the amount was charged and then several minutes later, charged again. There can be three lines incidating three seperate charges. However, when we check with the bank records, we have only ever received one payment.
Why does this happen? And how should I go about removing that excessive payment line, as the customer may think they were over charged.
Also, re: orders listed as PSP Pending. Most of these orders are orders in which the customer has attempted to order and has not put in the right details therefore it has not gone through. However, sometimes there is simply a delay in the payment going through. So the order is placed, then several hours later the payment goes through. However, the order is not automatically updated and continues to languish as psp pending, until we, through our bank records, seek out that order and manually hit "make payment." We use actinic payments. Any help with this? What I want is it to automatically update to full payment received, so that the order can be processed.
Both of the above issues are ongoing and frustrating so any assistance would be helpful.
Some of my orders are coming through saying "excessive payment received." When I go into payments it shows that the amount was charged and then several minutes later, charged again. There can be three lines incidating three seperate charges. However, when we check with the bank records, we have only ever received one payment.
Why does this happen? And how should I go about removing that excessive payment line, as the customer may think they were over charged.
Also, re: orders listed as PSP Pending. Most of these orders are orders in which the customer has attempted to order and has not put in the right details therefore it has not gone through. However, sometimes there is simply a delay in the payment going through. So the order is placed, then several hours later the payment goes through. However, the order is not automatically updated and continues to languish as psp pending, until we, through our bank records, seek out that order and manually hit "make payment." We use actinic payments. Any help with this? What I want is it to automatically update to full payment received, so that the order can be processed.
Both of the above issues are ongoing and frustrating so any assistance would be helpful.
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