Library error - This is not a ZIP file or the structure of ZIP file is damaged!

[Duncan Rounding]

Sounds like sometimes the write is not completing correctly from PC to memory stick. The windows write buffer management to the stick may be at fault. Some memory sticks are more succeptable than others to this.

[marky9378]

so, trying to translate what you are saying

You've sent the snapshot to your client (how?) and they cannot import it as they get that error message?

You've tried importing the snapshot yourself into Actinic and it imports fine?

How are you transferring the file to your client?

Personally i think its my clients machine as this has been working for around 2 monthes then suddenly stops and gives the error message.

I have tried the snapshot on a xp machine and vista both imports correctly with no error messages.

I am currently emailing the acd file but its 6.18mb i know this is a bit to much but could this be causing the error?

[Duncan Rounding]

Try uploading it someplace and giving your client a download link instead to see if it helps.

[leehack]

6.18MB is nothing, easily emailable. I have pictures larger in size than that.

[Duncan Rounding]

6.18MB is nothing, easily emailable. I have pictures larger in size than that.

That's half a box of floppies!

[pinbrook]

I am currently emailing the acd file

try mailbigfile.com

[Chunkford]

That's half a box of floppies!

Oh the days, a distant but iconic memory.....

[marky9378]

Solution I put the acd file into a zip file uploaded it to my customers server for them to download.

Guess what? IT WORKED

The file must of been getting corrupt during sending the acd file by email.

Thank you so much members for helping me sort this issue.

Maybe for the other member who has this problem the file maybe getting corrupt during transfer process on the memory stick. Try making a new backup and saving this to your desktop then try importing the snap shot.