Network Setup - Urgent help required

[whattheysee]

Can someone help with a big problem I am having with a clients site and setting up the Network settings?

Background to the problem is:

Machine I originally built the site on crashed and I had to format the drive which lost the original setup files for the clients shop.

When I deployed the site to the client I disabled the option for them to change the network setup.

The clients hosting company has now changed the server they are on and the the client needs to be able to change the network settings to the new server.

I am able to import a site snapshot from the client but cannot access the network setup as it is disabled. In business settings the Network Setup option is greyed out and cannot select.

Does anyone know how I can restore this so I can update the network settings?

Is there a file I can access to manually change the settings on either Actinic or the published site?

[Duncan Rounding]

You could modify the Setup2 table at your own risk but that's a hack and not not really a solution. I suggest you contact support.

[whattheysee]

Where would I find the setup2 table?

Contacting support is a last ditch attempt as I didn't renew my Actinic Cover and the expense to sort out this one problem isn't justified.

[NormanRouxel]

Where would I find the setup2 table?

ActinicCatalog.mdb - back it up first and you'll be easily able to revert.

[whattheysee]

Thanks Norman.

Is there a table in the database where I can change the option so that I can edit the network settings within actinic? (Enable network setup through business settings).

[pinbrook]

yes, setup2

[whattheysee]

Sorry to seem a bit dense but I have looked through the setup2 table in the database and can't see which field I need to update to tell actinic to allow access to the network setup.

Can anyone tell me what field I am looking for?

All help is very much appreciated and thank you in advance.

[Duncan Rounding]

I don't know where that setting is but you can change the settings themsleves though in setup2 - hence my original comment of asking support.

[NormanRouxel]

It may be in one of the other Setup tables. Ask Actinic if you can't find it.

[Jan]

When you import a snapshot, it's license key is used for the site, you can however use housekeeping / upgrade to change the key. So I suggest that you take a copy of their key, upgrade the site using one of your keys so that you can check the box and change the network settings, then 'upgrade' it again using their key so that you can send it back to then.

Regards,

[whattheysee]

Tried that. The site already is using my key so can't upgrade it. I'm guessing it has used mine as created new site in Actinic and then imported the snapshot.

[Jan]

What happens when you try to upgrade it?

Regards,

[whattheysee]

It says the key I am trying to use is the same version so can't upgrade. Checked the key that was generated when I set up a new site and it was identical to the one that is being used for the clients site.

[Duncan Rounding]

What flavour of Actinic are you (both) using?
Designer/Client, Business, Catalog?

[whattheysee]

Designer V8.5.1.0.0.0.HFUA