What causes empty snapshots then?

[Rich Brady]

I'm still having to use this work around in 9.04, can anyone else confirm?

[Jo@apartyshop]

We've our site folder with support at the moment with this problem as v904 beta did not resolve it either.

For us, we had to send the site folder on memory stick as it was taking 4+ hours to ftp, so sending the site folder back and forth in place of a snapshot is not an option.

Will post findings once I have heard more. Have my fingers well and truely crossed with this one, as we've been unable to update the site for a week so far

This may be of interest;
Actinic - Get Satisfaction

Peter

[parklifeclothes]

I'm still having to use this work around in 9.04, can anyone else confirm?

I take it this is the just released version, not beta

[Rich Brady]

I take it this is the just released version, not beta

Yep! I didn't get involved in the beta this time. Simply haven't had the time to spare.

That'll teach me *sighs*

[parklifeclothes]

Yep! I didn't get involved in the beta this time. Simply haven't had the time to spare.

That'll teach me *sighs*

Is it creating a snapshot at all?

[Rich Brady]

Is it creating a snapshot at all?

An empty one, but crashes before it completes. The image layout fix mentioned above sorts it out, but it a bit of a faff. Especially if I want the client to do it.

[leehack]

Q. What causes empty snapshots?
A. There is nothing in them.

[Darren B]

so far i have not had an empty snapshot, but i have started to test sites on 9.0.4 release, the beta seemed fine for me.

As concerning as it is, is the changing of the condition the only fix at the moment

[brucet]

I'm still having to use this work around in 9.04, can anyone else confirm?

The issue is not fixed in v9.0.4, unfortunately. We will include a fix in the next maintenance release.

[Rich Brady]

The issue is not fixed in v9.0.4, unfortunately. We will include a fix in the next maintenance release.

I don't remember seeing it in the release note Bruce, but just had my fingers crossed LOL.

Thanks for clarifying.

Rich

[parklifeclothes]

The issue is not fixed in v9.0.4, unfortunately. We will include a fix in the next maintenance release.

This is crazy, the email from support a few weeks ago seemed to be say it was getting sorted...

Yes the development team, have informed me 9.04 should fix this bug!
So once you have installed the patch you can set the condition back to true and not have to keep changing this to create a snapshot.

Another few weeks/months to go then with fingers crossed

[Darren B]

OK have just tried to take a snapshot in V9.0.4 which was an upgrade from v9.0.3 and its empty.

A compact and restart it seems to be ok the second time, fingers crossed when i take this snapshot to the live pc everything is going to be OK

[Classix]

Thank god there was a work around for this because i would have probably gone insane trying to work this one out! Just upgraded from v8.5.3 not so long ago after poor perfance issues in v9.0.3, but with some tweaks from the knowledge base i've been able to upgrade to the latest release (v9.0.4). Then to my dismay i couldn't back-up!!!? I try to take at least one back-up a day depending on how much work i've done and i was abit peeved off when Actinic was shutting down mid-snapshot, but this work around works great for the time being, lefts hope it's resolved in the next release

Cheer FrAz

[Paul Bulpit]

Look for “Standard Layout Using CSS Extra Images Below Main Image”

Great.

Precisely this problem, but in 9.0.5.0.0.0.JHZA I don't have “Standard Layout Using CSS Extra Images Below Main Image”

Moving on...

[NormanRouxel]

This thread started in May. The problem seems to stem from PHP in layouts where the PHP writes a file to disk.

Some of my add-on's that write image files may expose this bug.

I rewrote the lot in April / May to work around this bug and the workaround has the useful side-effect of being about 10 times faster than before.

If you have Multi Product Images V1.xx or Lightbox V1.xx (or any other pre May 2009 add-ons that use an AutoScaledImages folder within your site folder) then updating will be a good idea.