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**pinbrook** · 27-Nov-2009, 11:13 AM

I've also sent a similar message to names, see if they come up with anything.

its a host error

**grant** · 27-Nov-2009, 11:21 AM

Originally posted by pinbrook View Post

its a host error

That's what I have suspected. I'll let you guys know what they come back with.

**grant** · 27-Nov-2009, 02:29 PM

Bravo to namesco for spotting the error quickly.

Here's what the problem was:-

Namesco is an SUSE server, not an apache server. Therefore, rewrite rules won't work. I had a .htaccess file with mod rewrite on the server because we were sticking a blog up there for a client. The statments in the .htaccess files were causing the problem.

**dawn_007** · 28-Nov-2009, 07:46 PM

Hi Apologies for jumping in on your thread but im having a similar problem with Namesco.

This is my first time using Actinic (I purchased v9 Catalog) and Im at a complete loss as to where to go from here...

I have installed Antinic v9 onto my computer (windows vista) and decided to first configure the web site details etc...

My client has his web site hosted with Namesco and I have been following their guide to configure Artinic v8. (I figured the v9 configuration was virtually the same?)

Although on occasion I have managed to complete the configuration wizard up to the mail server settings section (I cant get the SMTP settings to work either) the configuration settings wont save and I end up having to run the wizard again and again.

Most of the time I am getting an error telling me that the FTP session has been terminated. I am also getting an error which just shows a pop up box containing a red cross? No information as to what the error is, and when I click on ok the configuration wizard terminates, or Actinic crashes completely.

I have the cgi-bin permissions set at 755 and the acatalog directory permissions set at 777. I have noticed that certain actinic files are being uploaded to the cgi-bin and sometimes a test html page is being uploaded to the web root, however when the wizard crashes, or the FTP session is terminated these files disappear from the server.

I have emailed both Namesco and Actinic but am yet to receive a reply.

Any advice in the meantime would be greatly appreciated.

Kindest Regards
Dawn

**guccij** · 28-Nov-2009, 07:58 PM

Vista might be the cause of your problem. Check out this post in this thread.

**guccij** · 28-Nov-2009, 07:59 PM

PS Do you have a url handy for the site?

**dawn_007** · 28-Nov-2009, 08:49 PM

Hi and thanks for your speedy reply

The web site URL is www . vitagetics . com ** link removed by moderator - see below

I have checked that port 21 is open on vista firewall, and also checked my wireless router and everything seems to be ok. I have no trouble connecting to FTP via the command prompt, or using an FTP client.

I just ran the wizard again and now am now getting the following error :

An error occured while trying to change permissions of the directory ActinicCgiPath.pl
No further diagnostics data is available.
The connection wizard will not continue.
Please configure your network settings through the advanced | Network settings dialog.

I have checked my cgi-bin and it now contains a file called ActinicCgiPath.pl with the permissions set at 644.

Also the ActinicWebSiteTest.html has been uploaded to the web root.

Thanks again for your help

Dawn

*** Moderator Comment: The link above is not to an Actinic site. Please confirm that you are trying to upload Actinic to that URL.

**dawn_007** · 29-Nov-2009, 04:34 PM

Originally posted by dawn_007 View Post

Hi and thanks for your speedy reply

The web site URL is www . vitagetics . com ** link removed by moderator - see below

I have checked that port 21 is open on vista firewall, and also checked my wireless router and everything seems to be ok. I have no trouble connecting to FTP via the command prompt, or using an FTP client.

I just ran the wizard again and now am now getting the following error :

An error occured while trying to change permissions of the directory ActinicCgiPath.pl
No further diagnostics data is available.
The connection wizard will not continue.
Please configure your network settings through the advanced | Network settings dialog.

I have checked my cgi-bin and it now contains a file called ActinicCgiPath.pl with the permissions set at 644.

Also the ActinicWebSiteTest.html has been uploaded to the web root.

Thanks again for your help

Dawn

*** Moderator Comment: The link above is not to an Actinic site. Please confirm that you are trying to upload Actinic to that URL.

Hi

Yes I can confirm that is the URL I am trying to upload Actinic too.

There is a acatalog directory but it is empty http://www.vitagetics.com/acatalog/

I now have a reply from Namesco

We do not support the content or scripting of customers websites. We know that the actinic software works on our hosting. The fact that you have managed to get past the cgi-bin setup stage means that it does work with our servers.
You are correct the mail servers should be localhost.

In the first instance, please contact Actinic support for there advice.

Should you require any further assistance, please feel free to contact us.

I am still waiting for a reply from Actinic support, however, I still feel that the problem is with Namesco and not Actinic.

Thanks for your help

Dawn

**guccij** · 29-Nov-2009, 04:36 PM

Please post your network settings (with usernames and passwords removed). You can do this by going to Web - Network Setup - Export

**dawn_007** · 29-Nov-2009, 05:47 PM

Originally posted by guccij View Post

Please post your network settings (with usernames and passwords removed). You can do this by going to Web - Network Setup - Export

My network settings are :

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST localhost
WEBSITEURL Moderator Edit: Does not link to an Actinic Site
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl/
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPKEEPALIVEINTERVAL 30000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
COMPRESSIONPACKETSIZE 1024
COMPRESSEDUPLOAD true
CATALOGURL Moderator Edit: Does not link to an Actinic Site
ONLINESTOREFOLDERNAME acatalog
CGIBINURL Moderator Edit: Does not link to an Actinic Site
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST Moderator Edit: Does not link to an Actinic Site
FTPUSERNAME
FTPPASSWORD
PATHTOCGIBIN /web/cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG ../acatalog/

I also tried configuring Actinic to work with my own host (Domain City) and had no problems at all, which leads me to believe that Namesco is causing the problem?

Thanks again for all your help

Dawn

**dawn_007** · 29-Nov-2009, 06:41 PM

Hi

i seem to have everything now working

I had to manually change the file permissions of the files in the cgi-bin - these were set at 644, and changing them to 755 and then running the wizard again seemed to do the trick.

Just to confirm... should the sa000001.pm be set at 755 ?

Although the "FTP session terminated" error keeps appearing I have completed the wizard, and completed the test on the Network Settings page... I have even received the confirmation email with regard to the SMTP settings!

Just incase anyone experiences a similar problem, I will post my correct network settings below...

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST localhost
WEBSITEURL Moderator Edit: Does not link to an Actinic Site
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPKEEPALIVEINTERVAL 30000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
COMPRESSIONPACKETSIZE 1024
COMPRESSEDUPLOAD true
CATALOGURL Moderator Edit: Does not link to an Actinic Site
ONLINESTOREFOLDERNAME acatalog
CGIBINURL Moderator Edit: Does not link to an Actinic Site
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST ftp.vitagetics.com
FTPUSERNAME
FTPPASSWORD
PATHTOCGIBIN /web/cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG /web/acatalog/

Thanks again for the speedy responses!!

Dawn

**guccij** · 29-Nov-2009, 06:52 PM

That's still not an Actinic site. If this is spam, then I'm beyond cross.

**Rich Brady** · 29-Nov-2009, 06:55 PM

Dawn, if you cannot provide links to an Actinic site then I will recommend to other Moderators that we deleted your posts and issue your profile with an infraction.

**dawn_007** · 29-Nov-2009, 07:10 PM

Hi

Sorry for any confusion, I am yet to start developing my site in Actinic, therefore the site does not have any reference to Actinic yet.

I previously created the site in XHTML using a javascript shopping cart to connect to Worldpay, however, the features and funtionality were very limited and the client has since decided to use an ecommerce solution. Worldpay recommended Actinic and we have purchased the v9 Catalog.

Before I started developing the site in Actinic, I wanted to make sure I could configure Actinic to work with the host, get the FTP settings correct etc so hopefully when I upload my Actinic site everything should run smoothly.

I am about to start editing the site in Actinic and hope to have it up and running in the next couple of days.

Again, I am really sorry for any confusion.

Regards
Dawn

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