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An unnamed file has a bad format | Moving Sections

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    An unnamed file has a bad format | Moving Sections

    Here's a strange one.

    This snapshot was operating fine last week and other operations seem to go through without issue.

    However, if I try and move a TLS up the content tree (drag & drop with mouse) I get this error pop up:

    An unnamed file has a bad format
    This happens if I use the "shift" key, when dropping onto another TLS and without the shift key, when I drop it in to the catalog index page.

    On pressing "OK" the pop window disappears, as does the section I was trying to move.

    I recovered the database and tried several times, compacting the database between tries, but it didn't seem to make any difference.

    A forum search for the error produced no results.

    Have you seen this before?

    Many thanks,

    Rich

    P.S. I hope you had a great Christmas and New Year

    Army Gore-tex
    Winter Climbing Mitts
    webD's Blog: Website design, SEO and other ramblings…
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    #2
    Okay, I'll do some more investigation, because I can move other sections around so it may be specifically this one.

    I'll have a look for any differences.

    Army Gore-tex
    Winter Climbing Mitts
    webD's Blog: Website design, SEO and other ramblings…
    Twitter LinkedIN

    If you think a post is good, rate it!

    Find the answers in the Knowledge Base | Have you read the User Guides

    Comment


      #3
      You probably have a corrupt database record - I would suggest if possible that you recreate the section (you can probably then drag any subsections into it), only other thing I can think of is that the section references a file that doesn't exist (maybe in one of the user defined variables)
      Jan Strassen, Mole End

      Comment


        #4
        Cheers Jan, I'll try recreating the section. In the mean time I moved all the other sections around it, so I could upload.

        I'll let you know how I get on.

        Army Gore-tex
        Winter Climbing Mitts
        webD's Blog: Website design, SEO and other ramblings…
        Twitter LinkedIN

        If you think a post is good, rate it!

        Find the answers in the Knowledge Base | Have you read the User Guides

        Comment


          #5
          We're now experiencing exactly the same problem

          Do you have an update on this Rich?

          Comment


            #6
            Do you have an update on this? Is there anyway to get the section back?

            I just had this happen to me, lost a days work as I backup at the end of everyday, lost over 500 products and hours and hours of work and I'm *insert worst possible word you know here* livid to say the least.

            Actinic is a diabolical piece of software.

            Comment


              #7
              See my comment on your other thread.

              Comment


                #8
                Today I had exactly the same problem (Business Plus v10).

                Having gone around the loop (restore, make changes etc) many times it seems that when I try and move at least three heavy sections, the same error crops up and the section disappears. Recreating the sections is not an easy option.

                I am still waiting for tech support to call me back (they promised to do so over one hour ago!).

                It would be helpful if Actinic could maintain a log or at least display the name of the file in which the error arose.

                Has anyone else progressed with this fault?

                John
                John Legg
                The Debug Store

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                http://www.TheDebugStore.com

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