An unnamed file has a bad format | Moving Sections

[Rich Brady]

Here's a strange one.

This snapshot was operating fine last week and other operations seem to go through without issue.

However, if I try and move a TLS up the content tree (drag & drop with mouse) I get this error pop up:

An unnamed file has a bad format

This happens if I use the "shift" key, when dropping onto another TLS and without the shift key, when I drop it in to the catalog index page.

On pressing "OK" the pop window disappears, as does the section I was trying to move.

I recovered the database and tried several times, compacting the database between tries, but it didn't seem to make any difference.

A forum search for the error produced no results.

Have you seen this before?

Many thanks,

Rich

P.S. I hope you had a great Christmas and New Year

[Rich Brady]

Okay, I'll do some more investigation, because I can move other sections around so it may be specifically this one.

I'll have a look for any differences.

[Jan]

You probably have a corrupt database record - I would suggest if possible that you recreate the section (you can probably then drag any subsections into it), only other thing I can think of is that the section references a file that doesn't exist (maybe in one of the user defined variables)

[Rich Brady]

Cheers Jan, I'll try recreating the section. In the mean time I moved all the other sections around it, so I could upload.

I'll let you know how I get on.

[Jo@apartyshop]

We're now experiencing exactly the same problem

Do you have an update on this Rich?

[Alex---1]

Do you have an update on this? Is there anyway to get the section back?

I just had this happen to me, lost a days work as I backup at the end of everyday, lost over 500 products and hours and hours of work and I'm *insert worst possible word you know here* livid to say the least.

Actinic is a diabolical piece of software.

[Duncan Rounding]

See my comment on your other thread.

[johngwms]

Today I had exactly the same problem (Business Plus v10).

Having gone around the loop (restore, make changes etc) many times it seems that when I try and move at least three heavy sections, the same error crops up and the section disappears. Recreating the sections is not an easy option.

I am still waiting for tech support to call me back (they promised to do so over one hour ago!).

It would be helpful if Actinic could maintain a log or at least display the name of the file in which the error arose.

Has anyone else progressed with this fault?

John