orders copy invoice

[ewhizz]

I have v9 and I have received an order and I haven't received the copy invoice by email to tell me what the customer has ordered.
The problem is that I am in Turkey on holiday and will lose the order if I don't sort the order out on monday!
How can I find out what is on the order?

[Duncan Rounding]

I presume from what you say that you don't have Actinic on a computer with you nor have logmein or similar running on a computer back home. Those would have been the best options.

You said you have received an order but no email - have you actually confirmed that you have received payment? If it's paypal you can see the purchasers email address if you log on to your account.

[ewhizz]

I was hoping for a less embarrasing solution than to ask the customer.
I have had this problem a few times over the years and don't why the copies don't get sent.
Anyway, thanks for the prompt reply.
Ian

[guccij]

The emails don't get sent for a variety of reasons, mostly because the customer closes their browser too soon.
To save your blushes, perhaps take up Duncan's simple get of jail card - LogMeIn or GoToMyPC.
I'd deem these to be essential for anyone running an online shop.

[PatchworkRabbit]

Never heard of it but just checked out LogMeIn. It's free, too.

Is it really that secure? Is there a way of tracking log ins?

[Duncan Rounding]

I use the LogMeIn free version a lot. There are two levels of log in and the data is encrypted. I've never had a security issue. I can't remember offhand about a usage log, but it might have.

[PatchworkRabbit]

Cool. I'm definitely going to set that up tonight

[nileshpa]

I moved over to TeamViewer as I have a server running in the shop & at times had to reboot it remotely. For this kind of setup, Teamviewer on the server has been set up with a redefined password, & can carry out full maintenance remotely. Otherwise everytime you want to connect, you get a new password. Also, never had any issues with Security.
HTH.

Nilesh

[ewhizz]

Thanks

Sorry for the delay in responding, but have been away on holiday.

Logmein looks good!

Thanks for the repsponses everyone