Actinic continually crashes
Hi,
I am trying to get Actinic v9.0.5 JHZA working on a new server, but its doesn't seem to be particularly stable. The server is Server 2008 Web with IIS7.
The 'Network Setup' test completes 100% successful; if I configure the server from scratch it completes again with no errors at all. If all the directories are empty the upload completes successfully, however occasionally and without warning I will get permission errors or Actinic will just crash.
On the server side - you can add products to the cart, however if you actually try and pay for the products its hit and miss if the process will complete or not. Either it works or the page just hangs (looks like it gets caught trying to run the script). The only way I can fix this is by resetting IIS - however this then causes its own problem as then Actinic refuses to download orders (if there are any there), purge & refresh, publish, refresh website...etc without simply crashing.
It will let me reopen Actinic, but I am still unable to do anything useful with it. The only way to cure this is to complete remove all the content from the web server (catalog and scripts) and start from scratch. This basically just continues to cycle. So, at the moment, we have an e-commerce package / site that doesn't like e-commerce!
Now, I can fully believe that this is permissions related, however there seems to be a lot of information on Linux permissions but not so much on Windows / IIS. I (think) I have configured NTFS and IIS permissions correctly, and am currently using a single account for FTP and ApplicationPool, set at the webroot folder, and it is a machine admin (not on a domain).
I'm fully prepared to accept responsibility, so I would really like someone to let me know what I'm doing wrong!
If there are any printouts or settings etc that will help anyone to help me, i will happily post them. I haven't posted them already as I could end up posting loads of random information!
Look forward to being put right, and thanks everyone in advance!
I am trying to get Actinic v9.0.5 JHZA working on a new server, but its doesn't seem to be particularly stable. The server is Server 2008 Web with IIS7.
The 'Network Setup' test completes 100% successful; if I configure the server from scratch it completes again with no errors at all. If all the directories are empty the upload completes successfully, however occasionally and without warning I will get permission errors or Actinic will just crash.
On the server side - you can add products to the cart, however if you actually try and pay for the products its hit and miss if the process will complete or not. Either it works or the page just hangs (looks like it gets caught trying to run the script). The only way I can fix this is by resetting IIS - however this then causes its own problem as then Actinic refuses to download orders (if there are any there), purge & refresh, publish, refresh website...etc without simply crashing.
It will let me reopen Actinic, but I am still unable to do anything useful with it. The only way to cure this is to complete remove all the content from the web server (catalog and scripts) and start from scratch. This basically just continues to cycle. So, at the moment, we have an e-commerce package / site that doesn't like e-commerce!
Now, I can fully believe that this is permissions related, however there seems to be a lot of information on Linux permissions but not so much on Windows / IIS. I (think) I have configured NTFS and IIS permissions correctly, and am currently using a single account for FTP and ApplicationPool, set at the webroot folder, and it is a machine admin (not on a domain).
I'm fully prepared to accept responsibility, so I would really like someone to let me know what I'm doing wrong!
If there are any printouts or settings etc that will help anyone to help me, i will happily post them. I haven't posted them already as I could end up posting loads of random information!
Look forward to being put right, and thanks everyone in advance!
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