I am hoping someone might be able to advise me.
Our site (www.SecretGardenQuilting.co.uk) has been stable for a very long time. The only things we do is add and delete products. I moved from 18.0.5 to 18.0.6 last month. Seemed to work without any issues over the last 4 weeks.
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eBay order management stopped automatically retrieving orders
Hello,
Has anyone else eBay order management stopped automatically retrieve the orders into Sellerdeck.
So now i can only retrieve them by selecting the download from last - days section.
If i try from placed since last retrieval it just says downloading from eBay...
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Printing Individual Invoices when all Pending orders are highlighted and selected
Hi,
When I select all pending orders to complete using one-click order completion, all the invoices are put into one pdf as the selected printer.
How do I get an individual invoice for each order and automate the invoice pdf name to the order number?
Thanks in advance.
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Actinic Orders Wiped for Catalog Database
hi,
i recently performed a snapshot import to update content ONLY for the site. during which fatal error occurred and when i reopened Actinic my order history had been wiped from the database. Not only this but the overwritten zip back up file during the import had not saved correctly...
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Tracking orders online
Hi,
I note there is one field for placing a tracking number in the orders page under Progress and there is also the option to post more than one tracking number when you split the package (in shipping and handling - repackage), are these both available to the customer online?
...
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Exporting customer order data from Actinic
Hi
I wonder if anyone can help. We need to be able to export order data (the customers' contact details, what they ordered, prices, delivery instructions, etc) from Actinic (preferably as an Excel or .csv file) on a daily basis. It would need to be in a format with all transactions in...
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FEEFO Feedback Problem
I have been using FEEFO with Actinic for several months now and I am disappointed by the level of response.
I believe one factor is the timing of Feefo Feedback reqeests sent to customers.
Feedback requests sent mid morning seem to be getting better response to those sent...
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Actinic continually crashes
Hi,
I am trying to get Actinic v9.0.5 JHZA working on a new server, but its doesn't seem to be particularly stable. The server is Server 2008 Web with IIS7.
The 'Network Setup' test completes 100% successful; if I configure the server from scratch it completes again with no errors at...
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Duplicating/Duplicate Orders V9
My ordering website uses a payment on account structure so no money is actually exchanged when ordering they just receive an invoice with the goods. However when a customer orders at the moment I receive two duplicate orders. The first actinic says is unsigned and shouldn't be trusted and the second...