Can't open Actinic program

[Carole]

Hi,

Hope someone can help. I haven't used my site for a few days but it appears to be working to the outside world as I have just received an order. However, on clicking on the desktop and control panel I am unable to open the program. I have had to have a new router this week but it doen't appear to be blocking Actinic as far as I can see. Any suggestions for a worried computer illiterate please.(Hosted by Actinic by the way).Also have a (x86)Uniblue\RegistryBooster\Python26.dll failure message on switching on if that may be relevant to this problem. Thanks in advance

Carole

[Paul Bulpit]

Hope someone can help.

The Community seems rather quiet at this time, sorry I am not the best expert to help you. I would say that firstly, having put what you said (uniblue, python) into Google - it seems that your computer has an infection. YOU may need to be VERY careful how you go about treating this. Do you HAVE anti-virus installed? If yes, this may not help. If no:

Very importantly, save a snapshot of your Actinic site(s) to an offline location (CD, USB stick) as soon as possible.

Importantly, copy your 'My Documents' folder to a similar offline location.

(By storing these offline you will be able to virus-scan the backups before reinstating them when necessary)

Next, use a Search Engine to find 'AVG' and install the free download. Run the [Update] (may take a while) then run [Whole System Scan] (may take even longer).

Depending on what it tells you, still be careful - put the keywords of the result back into Google. Some infections can be 'cleaned' by a scan and yet, STILL not be totally removed without some other action, for instance, editing the Registry. YOU must not edit the Registry without great care.
_________________
Voice of Experience.

If that doesn't produce results, search "remove uniblue" in a search Engine. I didn't read the results but you may be able to get rid of it yourself.

*DISCLAIMER: Don't blame me, take care. Foolish actions are irrevocable. Careful consideration can recover your situation.... I cannot stress how important this is. Backup offline.