Problem with write permissions when uploading site

[Sean Williams]

Hello Simon
our network setup is exactly the same as yours, apart from one thing, which might be worth trying:

instead of PATHFROMCGITOCATALOG ../acatalog/

try:
PATHFROMCGITOCATALOG ../public_html/acatalog/

I know it seems counter-intuitive, but it works for us!

[Simonlee]

Thanks Sean

ok will give it a try

[Southwest Test]

Hi Sean, wouldn't it have to be:

PATHFROMCGITOCATALOG ../public_html/shop/acatalog/

His Actinic files aren't in the root anymore. He tried that at the very beginning and couldn't get it to work. I relayed some info which I'd been given when I was in a similar position. My host instructed me to create a seperate folder for the shop, with an individual FTP account, and it all worked after that

However, in Simon's case he had a shop up and running in the root a few years back on 123-reg, so his issue may well be something else entirely anyway

[Sean Williams]

Hello Paul
I skimmed the thread a little ....
If there's now the intermediate directory 'shop' then you're right!

Sorry to muddy the waters Simon

Sean

[Southwest Test]

Not at all, Sean... very grateful for your input! This is a baffling one

[Simonlee]

Hello Simon
our network setup is exactly the same as yours, apart from one thing, which might be worth trying:

instead of PATHFROMCGITOCATALOG ../acatalog/

try:
PATHFROMCGITOCATALOG ../public_html/acatalog/

I know it seems counter-intuitive, but it works for us!

thanks sean but i cant use that format now as im not using ../public_html
i have set up a new ftp as suggested earlier in this thread so running from /shop
reads on my ftp as
/
then
/acatalog
and
/cgi-bin

i did try that before though on the other ftp but didnt change anything.
im going crazy with this, i only want to upload my site, and i just cant get the dam thing to work....gggeeerrrrr

[Southwest Test]

Here's an idea... do you still have a snapshot of your old shop site? The one that uploaded and worked fine on 123-reg a few years ago?

If so, can you reload it and compare network settings, or even try a brief upload for test purposes?

If the old site doesn't run correctly either, then the problem surely lies with the way 123-reg have set up your server?

[Simonlee]

Here's an idea... do you still have a snapshot of your old shop site? The one that uploaded and worked fine on 123-reg a few years ago?

If so, can you reload it and compare network settings, or even try a brief upload for test purposes?

If the old site doesn't run correctly either, then the problem surely lies with the way 123-reg have set up your server?

yes i thought that also would be a good idea but i deleted all the files for that site.
so i cant look back.
the only way i got it to work last time was lee took a copy of the website and tried it his side, and he got it working in 5 minutes.....lol

[Southwest Test]

Well then, perhaps you could cross his palm with silver

[Simonlee]

this is a new one,
Actinic received a request forbidden error from the web server. The server is not properly configured to allow Actinic to run CGI scripts from the cgi-bin. Run Web | Configure Web Site Details... to review your web site configuration

Suggestions:
- Check that this folder exists on your server in the place specified in your 'Web | Network Setup' screen and that scripts are allowed to run in it (you may need to contact your host).

[Southwest Test]

I'm willing to take a look if you forward FTP details, etc (temporary ones of course!), but you have private email switched off?

[Simonlee]

ow that would be so great and id be very grateful,
ive not got email set up here, and on my way to work now, still working till i get this site up and running
whats your email and i will email you the details,
Mine is


if you dont want to put email here just send me and email and i will reply to it.

[Southwest Test]

You have mail, Simon

[Simonlee]

ok seeing as allot of threads tend to lead you to a dead end with out conformation of what worked i thought it a good idea to post our findings.
These are settings for using 123reg Hosting Linux platform.

Thanks to the brilliant and kind help of Paul (Southwest Test) he has managed to fix the problem for me.

He found the following>

The main problem was incorrect permissions on the public_html folder - you can’t have public write access on that one or 123-reg will refuse to run the scripts.

he has set the permissions on the public_html folder to drwxr-x--- (750)

with this in place you need to create your
/cgi-bin folder within public_html folder permissions (755)
and also
/acatalog folder within public_html folder at the same level. permissions (777)

The setting then in Actinic v9 network setup should look as follows.

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST localhost
WEBSITEURL http://www.yourwebsite
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPKEEPALIVEINTERVAL 30000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME your email@yourwebsite
SMTPPASSWORD xxxxxxxxxx
COMPRESSIONPACKETSIZE 1024
COMPRESSEDUPLOAD false
CATALOGURL http://www.yourwebsite.com/acatalog/
ONLINESTOREFOLDERNAME acatalog
CGIBINURL http://www.yourwebsite.com/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST xxxxxxxxx
FTPUSERNAME xxxxxxxxx
FTPPASSWORD xxxxxxxxx
PATHTOCGIBIN /public_html/cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG

This has worked for me and is now running with no errors
I hope the results of this thread may help others in the same boat.

I must thank Paul again for his kindness and taking up his own time to help me out and fix this problem.
Thank so much Paul your a star.