Deleted orders

[allanl]

We have been collecting large numbers of deleted orders that we don't purge in case a question arises about one.

How can they be moved to another tab so they don't clutter the incoming order page?

Or is that v7?

[Mike Hughes]

Cancel each of the products in the order (they can always be uncancelled later if you need to) and the order will move to completed.

Mike

[Jan]

Good idea to cancel but beware - if you are using stock monitoring the items in the order will be put back into stock when you cancel the item - which would probably be correct if you did this when you cancelled the order in the first place but might not be correct now.

Regards,

[Andrew]

If Catalog is purged are we still able to view all the completed orders?

Andrew

[Jan]

Hi Andrew,

Once you have purged orders in Actinic, they are permanently deleted and you can't access them anymore. All you can do is take a snapshot before you purge and then reload it in an emergency or we have products that allow you to export the data entry report to a file on your disk which you can then use to see the order details if necessary.

Regards,

[allanl]

Moving cancelled orders to completed

I have undeleted all of the dead orders, and then opened each order, cancelled each and every line item and then re-deleted the entire order.

The order's do not leave the pending page for completed, but stay there with an X through them. The only way to get rid of them is to purge - something I don't want to do.

Suggestions?

[Mike Hughes]

Don't delete the order itself. All that does is mark it to be deleted when you do a purge.

They should have moved to completed when you cancelled the items. Something you could try is to select the orders and then export them.

Mike

[allanl]

Exporting

Exporting worked fine and just got them out of the way. Thanks for the workaround.