Exporting snapshots failures on v4

[NCSDCA]

I have a client with 2 sites on version 4. These have worked well until recently when client could not export snaphsots successfully on either site.

The programme runs and says the snapshots have been created succesfully but they are very small - 6KB when they should be about 1 MB.

Any ideas ? Is is a case of reloading the software or what?

Thanks for any advice

[Nadeem]

Hi there

Is your client exporting a snapshot onto a network drive? If so, please ask him to first export it onto the desktop, then move it to the network drive.

Kind Regards

[NCSDCA]

Thanks Nadeem - no - the export was to desktop ready to email it out.

Anybody else any suggestions please?

[cdicken]

Just as an experiment, try asking your client to re-start Actinic before attempting to export the snapshot.

If that still fails, then as an experiment ask your customer to restart their PC before exporting.

This will just establish whether it is a memory/resource error on the PC.

[NCSDCA]

Thanks Chris. We have tried many times over days to do this so think we have covered restarting both by default.

[cdicken]

Can I ask you how much memory is on the PC? You need about 128MB to ensure snapshots are always reliable.

The other thing to do is register an email support request here: http://www.actinic.co.uk/support/register.html and send them the 'Site1' folder all zipped up when they ask for it.

They can then try and export a snapshot and see whether the problem is with the data or with your PC.

[cazz124]

my V4 just doesnt snapshot, never has, you have to copy site 1 across instead, then it works fine

[Nadeem]

Hi there

my V4 just doesnt snapshot, never has, you have to copy site 1 across instead, then it works fine

I would like to mention that if you are going to do it this way, then go to "Housekeeping | Security". Copy and paste the encryption key into notepad and also transfer this information across. This will allow you to safetly decrypt the orders when they are being downloaded.

Kind Regards