Hello folks,
I have just upgraded from V6.1.3 to 6.1.5 and now get the following error message when I try to open Business Settings, Locations etc:
Cannot open the Shipping and handling database. Make sure that
"ActinicSimpleShipping6" is set up as a valid ODBC source.
If I try to access Template Manager I get the above message, with the added bonus of the following Invalid Page Fault, closely followed by the closure of Catalog!
IPF:
CATALOG caused an invalid page fault in
module ACTSHIPHAND.OCX at 016f:021dcd90.
Registers:
EAX=021e1080 CS=016f EIP=021dcd90 EFLGS=00010206
EBX=00000000 SS=0177 ESP=00cbeb6c EBP=00cbebd4
ECX=00000000 DS=0177 ESI=00e0d220 FS=19ff
EDX=5f4140bc ES=0177 EDI=00cbeb74 GS=0000
Bytes at CS:EIP:
8b 89 a0 00 00 00 e9 95 ec 00 00 90 90 90 90 90
Stack dump:
021e108e 00000004 5f41436c 5f4140bc 5f414056 00cbeb00 5f414065 00000000 02203ac8 00000000 00d57d24 088f4470 088f45b0 5f49ba70 00000000 00a923c8
I found an old thread with a similar problem and followed the suggested fixes below, but to no avail:
ACTSHIPHAND.OCX is a file which deals with shipping. Hmm, one suggestion would be to 1st close down Actinic, go your site1 folder, go to shipcontrol folder, and rename the SimpleShipping.mdb to backup.mdb
Once you have done this, simply go to the
C:\Program Files\Actinic Ecommerce v6\Original\ShipControl\ folder, copy and paste this Simpleshipping.mdb to your \Site1\Shipcontrol\
If this works then the fault, seems to lie in the simpleshipping database
and:
Within Windows Control Panel, click on ODBC data source, and add in a key for ActinicSimpleShipping6 as defined below:-
1. Close Actinic Ecommerce.
2. From the Windows Control Panel, open Data Sources (ODBC)
3. Click on ADD (within the User DSN tab)
4. Select Microsoft Access Driver (*.mdb) and click OK
5. Enter ActinicSimpleShipping6 for the Data Source Name (Note: this is case sensitive)
6. Leave the description <blank>
7. Under Database, click select and navigate to the database SimpleShipping.mdb which can be found in the folder ShipControl under the appropriate site folder (by default this is site1ShipControl.
8. Click OK and close all the windows
9. Restart Actinic Ecommerce. which should now function correctly.
If anyone can suggest anything else to try I would, as always, be very grateful
Many thanks.
I have just upgraded from V6.1.3 to 6.1.5 and now get the following error message when I try to open Business Settings, Locations etc:
Cannot open the Shipping and handling database. Make sure that
"ActinicSimpleShipping6" is set up as a valid ODBC source.
If I try to access Template Manager I get the above message, with the added bonus of the following Invalid Page Fault, closely followed by the closure of Catalog!
IPF:
CATALOG caused an invalid page fault in
module ACTSHIPHAND.OCX at 016f:021dcd90.
Registers:
EAX=021e1080 CS=016f EIP=021dcd90 EFLGS=00010206
EBX=00000000 SS=0177 ESP=00cbeb6c EBP=00cbebd4
ECX=00000000 DS=0177 ESI=00e0d220 FS=19ff
EDX=5f4140bc ES=0177 EDI=00cbeb74 GS=0000
Bytes at CS:EIP:
8b 89 a0 00 00 00 e9 95 ec 00 00 90 90 90 90 90
Stack dump:
021e108e 00000004 5f41436c 5f4140bc 5f414056 00cbeb00 5f414065 00000000 02203ac8 00000000 00d57d24 088f4470 088f45b0 5f49ba70 00000000 00a923c8
I found an old thread with a similar problem and followed the suggested fixes below, but to no avail:
ACTSHIPHAND.OCX is a file which deals with shipping. Hmm, one suggestion would be to 1st close down Actinic, go your site1 folder, go to shipcontrol folder, and rename the SimpleShipping.mdb to backup.mdb
Once you have done this, simply go to the
C:\Program Files\Actinic Ecommerce v6\Original\ShipControl\ folder, copy and paste this Simpleshipping.mdb to your \Site1\Shipcontrol\
If this works then the fault, seems to lie in the simpleshipping database
and:
Within Windows Control Panel, click on ODBC data source, and add in a key for ActinicSimpleShipping6 as defined below:-
1. Close Actinic Ecommerce.
2. From the Windows Control Panel, open Data Sources (ODBC)
3. Click on ADD (within the User DSN tab)
4. Select Microsoft Access Driver (*.mdb) and click OK
5. Enter ActinicSimpleShipping6 for the Data Source Name (Note: this is case sensitive)
6. Leave the description <blank>
7. Under Database, click select and navigate to the database SimpleShipping.mdb which can be found in the folder ShipControl under the appropriate site folder (by default this is site1ShipControl.
8. Click OK and close all the windows
9. Restart Actinic Ecommerce. which should now function correctly.
If anyone can suggest anything else to try I would, as always, be very grateful
Many thanks.
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