Order Manager Problem

[Barry]

Hi Folks
My client has inadvertantly moved all his orders from Pending into Completed while trying to pull all the customer email addresses out.

Does anyone know a way to get them back into Pending? pressing the Unship button doesnt do it

Would be grateful for any help on this one

Barry

[James M SellerDeck]

Hi Barry

I have been dealing with this customer directly, and I have their database that contains the problem which I have passed onto our development team - I will let you know more when I hear back from them.

[Barry]

Thats great James thanks

[James M SellerDeck]

Our developers have had a look a look at the database, and it appears that the order items in the Completed tab have been exported and therefore are
not allowed to be reopened in Actinic, and cannot changed to put them back into the pending tab.

[Barry]

Thanks James
Ill let them know