Shipping & Handling Tab causes crash

[Dazzer]

I previously used the 'UK' settings for S&H, I've just added 3 new locations (Mainland UK, N Ireland & Channel Islands) to Actinic and used these locations to calculate my shipping and handling costs, which works a treat during the ordering process.

However, when I open an order to process it and try to look at the Shipping & Handling tab in the order the programme crashes with this error signature.

AppName: catalog.exe AppVer: 7.0.1.0 ModName: actshi~1.ocx
ModVer: 7.0.0.0 Offset: 000093af.

How can I rectify this so that I can open the S&H tab I'm still using V7.0.1

[Darren]

Hi there.

Please try compacting your databases, you can do this by going to the 'Housekeeping' menu & selecting 'Compact Databases' Select both the 'Catalog' and the 'Shipping' databases.

See if that sorts it.

[Dazzer]

This works in the 'pending' tab - But I am trying to look at a completed order (a customer has made an error when ordering)

In the 'Completed' tab , the problem occurs

Correction - No it doesn't work at all.

[Darren]

Does the shipping zone that the customer has selected exist in 'Business settings | Shipping & Handling'?

If not, try creating it to see if the order will open.

[Dazzer]

It did, but I originally had 'UK' - which I deleted, I have added 'UK' again and can now open the order, however, I don't want 'UK' on my Shipping and handling calculations as we have different charges for Mainland UK, Northern Ireland and Channel Islands

[Darren]

What version of the software are you on, (under Help | About in Actinic)?

[Dazzer]

v7.0.1.0000EGSA

What version of the software are you on, (under Help | About in Actinic)?

[Darren]

Thanks.

I have tested that with a default site by deleting the shipping zone that links to an order, and it crashes. I have informed our development team and will post again with news.....

[Darren]

Hi Dazzer

Ok, I have heard back from the development team. The crash is due to a bug in the software that is scheduled to be fixed in 7.0.3 of the software.

As of yet I unfortunately do not have a release date for that yet. However, keep an eye on the community as releases and Beta releases are announced here.