I am trying to upgrade from Catalog 4 (version 4.0.8 BIDA) to Dev 7 (version 7.0.1 EGSA) - actinic is currently split over 2 pcs. The website pc has upgraded fine but the order pc installation hangs during the database upgrade process at "Calling function to create order detail report keys". Cancelling out of the process and restarting gives nasty error messages and Actinic won't load.
I have attempted to un/re-install and copy the Site1 manually but it still hangs in the same place. I've phoned Actinic Support who suggested a fresh install and import a Catalog 4 snapshot (after compacting the database) which I did but it still hangs in the same place. I have subsequently tried to contact Actinic support again but the gentleman couldn't hear me so I had to hang up. Since then I've been unable to get through.
I'm getting a bit stressed now - I've suspended ordering to do the upgrade but I can't get it to work. Does anyone have any other ideas?
Best wishes
Helen
I have attempted to un/re-install and copy the Site1 manually but it still hangs in the same place. I've phoned Actinic Support who suggested a fresh install and import a Catalog 4 snapshot (after compacting the database) which I did but it still hangs in the same place. I have subsequently tried to contact Actinic support again but the gentleman couldn't hear me so I had to hang up. Since then I've been unable to get through.
I'm getting a bit stressed now - I've suspended ordering to do the upgrade but I can't get it to work. Does anyone have any other ideas?
Best wishes
Helen
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